(Cloud Solutions, AWS) Billing Support Consultant (Brazil)

SupportYourApp; Brasília; On-site; BRL 218,460 - 327,690; Full time

Benefits offered by this job

Flexible schedule

Remote work

Bonuses for referrals

Paid training

Work-life balance

Opportunities for self-development

Job summary

Join a leading SaaS support company as a Sales Operations Associate. Thrive in a multicultural environment while working from home. The role involves responding to customer inquiries, supporting billing processes, and developing training programs. Ideal candidates will have excellent English skills and experience with AWS. Enjoy flexible schedules, remote work, and a supportive management focused on growth.

Qualifications

• Excellent English skills (C1 level).
• Experience with AWS or other cloud platforms.
• Proficiency in Accounts Receivable and billing processes.

Responsibilities

• Respond to customer inquiries and support billing processes.
• Conduct research and analysis on products.
• Prepare and deliver regular reports.

Skills

English

Networking

Customer Support

Sales-savvy

Education

Salesforce certifications

Tools

Salesforce

AWS

Job description

(Cloud Solutions, AWS) Sales Operations Associate (Brazil)

Be among the first 25 applicants

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join us as a Sales Operations Associate and thrive in a multicultural and multilingual environment while working from home. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do:

• Respond to customer inquiries and support billing and order-to-cash processes
• Design email templates as needed
• Conduct research and analysis on products
• Develop training programs and assessments for consultants
• Prepare and deliver regular reports
• Follow team training and policy guidelines

What you need to succeed in this role:

• Excellent English skills (at least C1 in speaking and writing)
• Experience with AWS or other cloud platforms
• Strong networking knowledge
• Proficiency in Accounts Receivable, billing, and order-to-cash processes
• Customer support experience with SaaS products
• Proficiency in Salesforce
• Sales-savvy, with administrative and communication skills
• A service-driven attitude to ensure excellent customer service
• Personal laptop (minimum 8GB RAM) and stable internet (50 Mbps download, 40 Mbps upload)

Preferred qualifications:

• Salesforce certifications or accounting knowledge

Benefits and Perks:

• Flexible schedule and remote work
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation
• Work-life balance
• Supportive management focused on growth
• Opportunities for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company providing secure technical, customer support, and CX services globally. Since 2010, we've been industry leaders with 8 hubs worldwide, serving clients in over 30 countries and speaking over 60 languages. We value diversity and welcome applicants from various backgrounds. Send your CV in English highlighting your skills. Visit: www.supportyourapp.com

Additional info:

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting