Analista Suporte Jr

Blau Farmacêutica; Cotia; Presencial; BRL 32 364 - 44 640; Tempo integral

Resumo da oferta

A leading pharmaceutical company in São Paulo is seeking a Senior Support Analyst to deliver technical support across various solutions. This role involves maintaining knowledge procedures, managing technology assets, and ensuring user satisfaction through effective ticket handling. The position is 100% on-site at Unidade Cotia, demanding strong analytical skills and a commitment to following standard operating procedures.

Qualificações

• Experience providing technical support to users across diverse solutions.
• Ability to work on-site during business hours.
• Proficient in maintaining and creating technical procedures.

Responsabilidades

• Provide technical support to company users across various solutions.
• Maintain and create technical procedures in the knowledge base.
• Handle ticketing compliant with SLA metrics.

Conhecimentos

Technical support

Knowledge of SharePoint

Analytical skills

Descrição da oferta de emprego

Senior Support Analyst - São Paulo (Contract)

Location: Barueri, São Paulo, Brazil

Salary: R$2,900.00 - R$4,000.00

Responsibilities

• Provide technical support to company users across solutions used, including network, print, desktop, telephony, mobile, and notebooks.
• Ensure availability to work during business hours, 100% on-site at Unidade Cotia.
• Maintain and create technical procedures in the knowledge base.
• Handle ticketing with compliance to SLA metrics, addressing requests quickly and efficiently to ensure user satisfaction.
• Control technology assets.
• Possess knowledge of user and folder creation in SharePoint and Office 365 management (optional advantage).
• Analytical profile required; high demand in the company’s manufacturing activities; must follow company standard operating procedures and use personal protective equipment (PPE) as needed in certain areas.