Local Service Unit (LSU) Manager - Colombia

Hitachi Energy; Guarulhos; On-site; BRL 400,000 - 600,000; Full time

Job summary

Hitachi Energy is seeking a Local Service Unit Manager (PGSV) to lead national service operations, drive profitability, and expand market presence in Brazil. You will oversee service teams, strengthen customer relations, and ensure high-quality service delivery while promoting safety and compliance across the organization.

The role requires a strong finance mindset, cross-functional leadership, and the ability to travel up to 30% as needed in a dynamic, matrix-driven environment.

Qualifications

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Significant experience leading a Service business unit with full P&L accountability.
• Strong leadership with a track record managing cross-functional teams.
• Solid technical knowledge of transformers, circuit breakers, substations, and HV systems.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Excellent communication and stakeholder management skills.
• Ability to thrive in a fast-paced, matrix-driven environment, with up to 30% travel.
• Fluency in English and Spanish.

Responsibilities

• Lead the implementation of the PGSV Service strategy at the country level, aligning with global objectives.
• Manage local Service business P&L, driving profitability and financial targets.
• Strengthen customer relationships, expand installed base, and improve satisfaction.
• Promote operational excellence through process optimization and continuous improvement.
• Drive a strong HSE culture, ensuring compliance with standards and risk management.
• Lead, develop, and engage service teams with staffing and growth planning.
• Ensure compliance with applicable external and internal regulations and guidelines.

Skills

Leadership

Cross-functional teams

Strategic thinking

Analytical skills

Communication skills

Stakeholder management

English and Spanish fluency

Travel up to 30%

P&L management

Technical knowledge of HV systems

Education

Bachelor’s degree in Business Administration, Engineering, or related field

Job description

The Opportunity

The Local Service Unit Manager (PGSV) is responsible for leading the local Service business operations, ensuring the successful execution of Hitachi Energy’s strategies at the country level while delivering strong financial and operational performance. The role oversees service teams, customer relationships, and field operations, driving operational excellence and business growth. It also fosters collaboration across business units and stakeholders, ensuring high-quality service delivery, customer satisfaction, and sustainable development of the local service organization.

How You'll Make An Impact

• Lead the implementation of the PGSV Service strategy at the country level, ensuring alignment with global and regional objectives while driving business growth and market expansion.
• Manage the local Service business P&L, ensuring profitability, operational performance, productivity improvements, and achievement of financial targets.
• Strengthen customer relationships, increase market penetration, expand the installed base, and drive customer satisfaction initiatives.
• Promote operational excellence through process optimization, continuous improvement, resource planning, training programs, and best-practice sharing.
• Drive a strong Health, Safety, and Environment (HSE) culture, ensuring compliance with company standards, legal requirements, and risk management practices.
• Lead, develop, and engage service teams, ensuring appropriate staffing, capability development, succession planning, and professional growth.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

• Bachelor’s degree in Business Administration, Engineering, or a related field.
• Significant and proven experience managing a Service business unit, including Installed Base (IB) management and full P&L accountability.
• Strong leadership skills with a proven track record of managing cross-functional and multidisciplinary teams.
• Solid technical knowledge of transformers, circuit breakers, substations, and high-voltage systems.
• Strong analytical, problem-solving, and strategic thinking capabilities.
• Excellent communication, stakeholder management, and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic, and matrix-driven environment.
• Fluency in English and Spanish is required.
• Available to travel up to 30% of the time.