On-site Support Professional

Hitachi ABB Power Grids; Blumenau; Presencial; BRL 48.000 - 72.000; Jornada completa

Descripción de la vacante

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for Blumenau, SC, Brazil. You will provide desk-side IT support for issues needing physical intervention and serve as the primary customer-facing contact for IT functions.

You will troubleshoot on-site and remote users, configure and deliver equipment, manage inventory, and coordinate with vendors. You will document incidents, follow governance, and support security initiatives across global

Formación

• Completed formal education in Information Technology.
• Fluent in local language and English.
• ITIL 4 and Lean Six Sigma certifications preferred.
• Familiarity with ServiceNow IT Enterprise Platform.

Responsabilidades

• Provide desk-side IT support for on-site and remote users.
• Assist with device provisioning and deployment in a ready-to-use condition.
• Manage inventory and lifecycle of IT devices and accessories.
• Coordinate shipment, installation, and repair with vendors and OEMs.
• Support meeting rooms and collaboration spaces; provide ad-hoc training.
• Document incidents and solutions; ensure compliance with governance.
• Monitor computer rooms and facilities for proper operation.
• Identify critical assets and participate in security initiatives with global teams.

Conocimientos

Onsite IT Support

Device provisioning

IT Asset Management

Vendor Coordination

End-User Support

Documentation & Compliance

Security & Patching

Facilities Monitoring

Educación

Information Technology degree

ITIL 4 Certification

Lean Six Sigma

Herramientas

ServiceNow

Descripción del empleo

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for ourBlumenau, SC location in Brazil. As an OSS analyst, you will provide desk‑side IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization, serving as the primary customer‑facing contact for various IT functions.

How You´ll Make the Impact

• IT Support and Troubleshooting: Provide technical support for on-site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi-Fi, email), shared accounts, factory PCs, network connections, and peripherals.
• Device Provisioning and Deployment: Prepare, configure, and deliver computers and IT equipment in a ready-to-use condition.
• IT Asset and Inventory Management: Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices, support third-party technicians, and handle warranty cases with OEM vendors.
• End-User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad-hoc training on common IT topics.
• Documentation, Governance, and Compliance: Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.
• Information Security and Asset Protection: Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.
• Fluent in both local language and English.
• Preferred: ITIL 4 and Lean Six Sigma certification
• Familiarity with ServiceNow IT Enterprise Platform.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission‑critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.