Service Engineer

ViscoTec Asia Pte Ltd; Região Norte; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

ViscoTec Asia Pte Ltd is seeking a Service Engineer to provide technical support for its products across SEA, with frequent travel and direct coordination with HQ.

You will prepare technical information, handle technical requests, perform troubleshooting with customers, and deliver on-site support, test reports and client proposals. A hands-on approach and independence are essential.

Qualificações

• Requires a technical (electrical and mechanical) background and education.
• 3–5 years of experience in technical support.
• Experience dealing with customers on technical discussions.
• Willingness to work hands-on and independently.
• Occasional site visits outside normal hours and on-site client support.

Responsabilidades

• Provide technical support for products in SEA.
• Coordinate technical information and respond to technical requests; troubleshoot with customers.
• Perform on-site support, test reports, and prepare system proposals.

Conhecimentos

Technical support

Customer communication

Independent working

Hands-on attitude

Formação académica

Electrical & Mechanical background

Ferramentas

SolidWorks

Descrição da oferta de emprego

Responsibilities:

• The Service Engineer will be responsible for the technical support of products in SEA. Travelling around SEA region is necessary, as well as technical communication with HQ.

• Main duties include preparing of technical information, handling and liaising regarding technical requests and troubleshooting with customers.

• The Service Engineer will also take care of On-site support/set up, in-house technical support , test report and writing system proposals.

Requirements:

• Besides service experience, the Service Engineer needs to have a technical (electrical and mechanical) background and education.

• The candidate should have at least 3-5 years working experience in the fields of technical support. Ideally, the candidate has experience and knowledge in servicing of machinery or automation systems, electrical matters (e.g. wiring) and also in mechanical matters (e.g. fluid mechanics).

• The candidate should also have experience in dealing with customers on technical discussions.

• The candidate needs to be able to work independently and is willing to get “hands-on” as and when required. He/She will also be required to do test report and Proposals for the Clients.

• The candidate may need to attend to site call ups outside working hours and attend to customer on site in an event of a system failure.

• Candidate with design knowledge and experience with Solid Works software will be advantageous in this application.