Senior Technical Account Manager

myGwork - LGBTQ+ Business Community; Região Geográfica Intermediária de São Paulo; Presencial; BRL 100.000 - 150.000; Tempo integral

Resumo da oferta

A leading LGBTQ+ business community is looking for a Senior Technical Account Manager to enhance client relations and oversee product integrations. The role demands strong technical skills and the ability to mentor junior team members. As part of an inclusive team at Criteo, you will leverage your expertise in digital advertising to drive successful outcomes and cultivate lasting partnerships.

Serviços

Comprehensive benefits package

Supportive work culture

Qualificações

• 3+ years as a Technical Account Manager or similar role.
• Familiar with client product feeds and APIs.
• Fluent in English and Portuguese.

Responsabilidades

• Manage client relationships and integration of products.
• Lead the adoption of new services and provide technical guidance.
• Oversee projects and mentor junior team members.

Conhecimentos

Technical aptitude

Interpersonal skills

Communication skills

Data interpretation

Formação académica

Bachelor's degree

Degree in Computer Science or similar

Ferramentas

Tag Management Systems like Google Tag Manager

HTML

Javascript

SQL

Python

Descrição da oferta de emprego

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This job is with Criteo, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

What You'll Do

Serve as a trusted advisor by building and maintaining strong client relationships, ensuring seamless integration and adoption of our products. Collaborate with internal teams to resolve technical challenges and proactively optimize account performance. Proactively manage more complex client portfolios, anticipating business needs and delivering strategic technical guidance. Mentor junior TAMs and TS, oversee high-impact projects, and drive long-term client success through data-driven insights.

Client Support and Success

• Cultivate strong client relationships by serving as a trusted advisor, offering insights, and maintaining proactive communication.
• Enhance client understanding and utilization of the product through education, guidance, documentation, and technical support.
• Travel to client sites and participate in meetings to foster deeper collaboration, provide on-site expertise, and strengthen relationships.
• Lead the successful adoption of new Criteo products and services.
• Act as a client advocate, communicating client feedback and needs to the internal Product and R&D teams.
• Take full ownership of account health by proactively monitoring performance using internal tools, data queries, and analytics to identify potential issues and opportunities for optimization.
  
  

Project Management

• Efficiently manage and prioritize multiple integration projects, ensuring timely execution and client commitment.
  
  

Internal Collaboration

• Act as central coordinator for client support, leveraging internal teams, including Product, Solutions Engineering, Analytics, Creative, and x-regionally.
• Contribute to in-market and in-region team development by taking ownership in specific areas, acting as a champion, promoting knowledge sharing and leading initiatives within the TS Team.
  
  

Integration and Implementation

• Translate business objectives into technical configurations, and design custom solutions and integration strategies
  
  

Training and Education

• Stay current on industry trends and best practices by maintaining and expanding technical expertise by completing certifications and actively participating in training sessions.
• Build client-specific materials in collaboration with Creative, Marketing, and other internal teams.
  
  

Who You Are

• Bachelor's degree or equivalent working experience, with minimum 3+ years of working as a Technical Account Manager, Solutions Engineer, or Sales Engineer, ideally in digital advertising.
• Degree in Computer Science or similar fields a plus
• You have excellent technical aptitude and are curious about new things happening in the digital advertising landscape as well as tech space generally
• You have strong interpersonal and communication skills, and are proactive and independent
• Experience with building client presentations (PowerPoint or similar) and presenting to both clients and internal stakeholders
• You can quickly learn the ins and outs of our products and platforms to identify opportunities with clients and help manage and improve their performance
• Familiarity with client product feeds and providers
• Familiarity with App integrations (AppsFlyers, Adjust, etc)
• Experience working with Tag Management Systems (TMS) like Google Tag Manager, Adobe, etc
• You have some experience working with and reading code. HTML, Javascript, and SQL experience ideal, Python would be plus
• You have experience working with APIs
• Experience with automation (conceptual or directly building), building local tools a plus
• You have worked on server-to-server integrations with clients and or partnering vendors
• You can quickly and accurately interpret data from our database tables, Tableaus, Microsoft Excel and other internal tools
• Travel‑ready. Willing to visit key clients or hubs (~10% of the time)
• Fluent in English and Portuguese, as you'll work collaboratively with the US and other regions
• Must be a team player, you'll be a mentor within the team for knowledge sharing
• Fun to work with!
  
  

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!

Who We Are

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.

At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

Why Join Us

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Advertising Services

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