Senior Account Manager (Rio de Janeiro)

Idealsvdr; Rio de Janeiro; Teletrabalho; BRL 80.000 - 120.000; Tempo integral

Resumo da oferta

A Idealsvdr, uma empresa líder de produtos SaaS, procura um Senior Account Manager para integrar sua equipe de Sucesso do Cliente no Rio de Janeiro. Esta função envolve oferecer suporte excepcional pós-venda, gerenciar contas e desenvolver relacionamentos de longo prazo, tudo enquanto contribui para a satisfação e retenção do cliente em um ambiente multicultural.

Serviços

Flexibilidade para trabalho remoto

Orçamento para home office

Cobertura de despesas de co-working

Qualificações

• Experiência de 5+ anos como Account Manager, CSM ou AE preferencialmente em SaaS.
• Confortável em analisar necessidades do cliente e identificar oportunidades de upsell.
• Habilidades de comunicação, interpessoal e apresentação excelentes.

Responsabilidades

• Gerenciar um portfólio de 100 contas, garantindo seguimento estruturado e engajamento.
• Realizar treinamentos de onboarding para novos clientes.
• Monitorar a atividade do cliente e abordar problemas rapidamente para manter satisfação.

Conhecimentos

Comunicação

Inteligência emocional

Análise comercial

Descrição da oferta de emprego

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 2,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stakes business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours:

Ideals Virtual Data Room : A web-based cloud platform used by companies in a wide range of industries to ensure secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

Ideals Board : A cloud platform with web and mobile applications used by board members, CEOs, executives, and corporate secretaries, to streamline governance and improve high-stake decisions in a fast, secure, and compliant way.

The role

Delivering exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years.

Currently, we are looking for a skilled Senior Account Manager to join our Customer Success team in Rio de Janeiro or São Paulo, Brazil. In this role, you will provide exceptional post-sales support to clients, ensuring account development, renewals, and fostering long-term relationships. Leveraging your sharp analytical mindset and outstanding communication skills, you will understand client needs and translate them into actionable solutions.

This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You will directly enhance customer satisfaction and retention, supporting our scaling in the LATAM region and globally.

What you will do

• Research and study new clients to identify their expected value from the product
• Conduct kick-off (onboarding) training for new clients
• Manage a portfolio of100 accounts, ensuring structured follow-ups, pipeline prioritization, and consistent engagement throughout the customer journey
• Engage with clients through their product journey and ensure appropriate experience to increase adoption and retention
• Drive renewals and expansions proactively, based on account usage, growth potential, and business insights
• Support clients through email/phone when they have a question or a concern
• Conduct exit interviews with churned clients
• Monitor client activity in the VDR, anticipating potential issues, and promptly address them to maintain high client satisfaction
• Perform regular check-ins to probe the client for additional needs and assist with possible issues
• Drive the referral program by securing satisfied client reviews and testimonials
• Develop case study materials for use by Sales ExecutivesEstablish and nurture strong client relationships to enhance loyalty
• Participate in project activities to improve the Customer Success Process or introduce new customer success initiatives
• Manage Enterprise clients in close collaboration with the Business Development and Project Management Office Teams

What you bring

• Native-level Portuguese and full professional proficiency in English (C1)
• At least 5 years of experience as an Account Manager, CSM, or AE, preferably in SaaS
• Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively
• Sharp commercial acumen — comfortable analyzing client needs, identifying upsell opportunities, and linking usage data to business outcomes
• Customer-driven personality with empathetic and emotional intelligence skills
• Excellent communication, interpersonal, and presentation skills

Nice to have

• Spanish language at conversational level or higher
• Familiarity with data rooms, board portals, or secure collaboration tools

Our assessment process

• Screening call with the Talent Acquisition Specialist (45 mins)
• Roleplay with the Hiring Manager (1 hour)
• Competency-based interview with the Talent Acquisition Specialist (90 mins)

Unrivaled recognition

We’re proud to be celebrated by our customers and teammates

G2 Market Leader

Based on 500+ reviews

4.7 out of 5

Trusted by talent

based on 100+ reviews

4.8 out of 5

Benefits you’ll love

You’ll enjoy the right blend of support and autonomy to help you reach your full potential, anywhere in the world

Remote-first flexibility to shape your ideal workday

Home workplace budget

Co-working expense coverage