Senior Community Specialist

Razer Inc.; Região Norte; Presencial; BRL 194 000 - 258 000; Tempo integral

Resumo da oferta

Razer Game Services is seeking a passionate Community Specialist to shape and nurture online communities for our games. You will work with cross-functional teams to engage players, foster a positive environment, and drive loyalty through live streams and in-game events.

You will manage interactions on social media, forums, Discord, and Twitch, and plan community campaigns to boost participation while keeping messaging consistent and inclusive.

Qualificações

• 5 years of experience in community management, social media management, or a related field.
• Passion for gaming and a deep understanding of player psychology and online communities.
• Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
• Strong copywriting skills with the ability to create engaging and informative content.

Responsabilidades

• Develop and implement community strategies to drive player engagement, loyalty, and retention.
• Manage interactions across platforms including social media, forums, Discord, Twitch, and other channels.
• Engage with players through livestreams, discussions, and in-game activities to foster a positive environment.
• Plan and execute community events, contests, and campaigns to increase participation and excitement.
• Respond to player inquiries, concerns, and feedback promptly.
• Monitor health metrics to identify trends and opportunities.
• Provide insights to improve player experience and inform marketing or product initiatives.
• Collaborate with product, marketing, and publishing teams to use community insights in development and marketing.

Conhecimentos

Community management

Social media management

Team collaboration

Copywriting

Data analysis

Livestreaming

Ferramentas

Discord

Twitch

Facebook

Instagram

Descrição da oferta de emprego

Job Responsibilities :

Razer Game Services is seeking a passionate and collaborative Community Specialist to join our dynamic team. In this role, you will be a key player in building and nurturing thriving online communities for our games. You will work closely with cross-functional teams to engage with players directly, foster a positive and inclusive environment, and drive player loyalty through a variety of community-building initiatives, including livestreaming and in-game events.

Requirements

• 5 years of experience in community management, social media management, or a related field.
• Passion for gaming and a deep understanding of player psychology and online communities.
• Excellent communication and interpersonal skills, with a strong emphasis on teamwork and collaboration.
• Strong copywriting skills with the ability to create engaging and informative content
• Proficiency in social media platforms (Facebook, Twitter, Instagram, Discord, etc.).
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills with the ability to analyze data and make data-driven decisions.
• Location available either in Singapore or Ho Chi Minh

Responsibilities:

• Develop and implement community strategies to drive player engagement, loyalty, and retention.
• Manage community interactions across key platforms including social media, forums, Discord, Twitch, and other community channels, ensuring consistent messaging and engagement.
• Actively engage with players through livestreams, community discussions, and in-game activities to foster a positive and inclusive environment.
• Plan and execute community events, contests, and campaigns to increase player participation and excitement
• Respond to player inquiries, concerns, and feedback in a timely and professional manner.
• Monitor community health metrics such as engagement, sentiment, and player feedback to identify trends and opportunities
• Provide actionable insights to improve player experience and inform marketing or product initiatives
• Work closely with product, marketing, and publishing teams to ensure community insights support product development and marketing strategies
• Represent the player perspective and communicate community feedback to internal stakeholders.
• Manage community issues and sensitive situations with clear and empathetic communication.
• Stay informed on industry trends and best practices in community management and player engagement.