Community Manager

DigiPlus Interactive Corp; São Paulo; On-site; BRL 89,280 - 133,920; Full time

Job summary

DigiPlus Interactive Corp is seeking a Social Media Community Manager in São Paulo, Brazil, to build, engage, and grow online communities. The role includes managing social media interactions, driving user engagement, and maintaining brand tone consistency.

The ideal candidate will have over 3 years of relevant experience with strong knowledge of Brazilian internet culture, professional English communication skills, and the ability to manage community interactions across platforms like Instagram, TikTok, and YouTube.

Qualifications

• 3+ years of experience in Social Media, Community Management, Digital Marketing, or related functions.
• Strong understanding of Brazilian social media culture and online communities.
• Ability to handle fast-paced social environments and sensitive situations professionally.
• Professional English communication skills are required.

Responsibilities

• Manage and engage with users across social media platforms.
• Drive audience interaction through community activities.
• Track engagement performance and prepare community reports.
• Support crisis communication and reputation management.

Skills

Community management

Social media engagement

User interaction

Crisis communication

Interpersonal skills

Tools

Social media management tools

Analytics tools

Job description

We are looking for a Social Media Community Manager to build, engage, and grow our online communities for the Brazil market.

This role is responsible for managing daily community interactions, driving user engagement, maintaining brand tone consistency, and creating strong relationships between the brand and usersacross social media platforms.

The ideal candidate is highly familiarwith Brazilian internetculture, social trends,and community engagement strategies, especially within entertainment, gaming, sports, or iGaming- related audiences.

Professional English communication is required due to collaboration with the global team.

Key Responsibilities

Community Management

• Manage and engage with users across social media platforms including Instagram, X, TikTok, Telegram, YouTube, and other community channels.
• Respond to comments, messages, and community interactions in a timely and professional manner.
• Build strong community engagement and maintain positive user relationships.
• Monitor social sentiment and elevate sensitive or reputational issues when necessary.
• Drive audience interaction through community activities, discussions, and engagement initiatives.

Social Engagement & Growth

• Support user acquisition and retention through community engagement strategies.
• Identify trending topics,viral content opportunities, memes, and localinternet culture relevant to the Brazilian audience.
• Collaborate with Branding, CRM, and Content teams to execute engagement campaigns and socialactivations.
• Assist in influencer collaborations and community-based promotional activities.
• Monitor competitor social media activities and industry trends.

Operational & Reporting

• Maintain community operation SOPs and moderation guidelines.
• Track engagement performance and prepare social/community reports.
• Ensure all communications align with brand tone, platform policies, and local compliance requirements.
• Support crisis communication and reputation management when required.

Must Have

• 3+ years of experience in Social Media, Community Management, Digital Marketing, or related functions.
• Strong understanding of Brazilian social media culture and online communities.
• Experience managing:
• Community moderation
• Strong communication and interpersonal skills.
• Ability to handle fast-paced social environments and sensitive situations professionally.
• Professional English communication skills.

Nice to Have

• Experience in iGaming, sports, entertainment, gaming, fintech, or internet platform industries.
• Experience managing large-scale or highly active communities.
• Familiarity with influencer and KOL collaboration.
• Experience using social media management and analytics tools.
• Portuguese and English bilingual capability.