Community Management Internship

Fanatee; Brasil; Híbrido; BRL 28 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote-friendly

Casual environment

In-person meetings in São Paulo

Resumo da oferta

Fanatee is seeking a community-focused professional to help grow our player base and support players throughout their journey. You'll be on the front line, turning player feedback into meaningful engagement across platforms.

You'll respond to queries, guide users through features, track issues, and help shape content and social media updates. A passion for gaming and clear communication are essential for success in this remote-friendly role.

Qualificações

• Currently enrolled in Journalism, Business, Marketing, Communication, or a related field.
• Professional proficiency in English.
• Player/customer-oriented mindset with good communication and problem-solving skills.
• Good organizational skills and ability to manage multiple priorities.
• Openness to exploring how AI tools can be applied to community management and player support.

Responsabilidades

• Respond to player queries and ensure issues are resolved.
• Identify player needs and guide through features.
• Track and report product issues.
• Relay player feedback and feature requests to internal teams.
• Interact with players on social platforms and identify trends.
• Contribute content for social channels.

Conhecimentos

English proficiency

Customer oriented

Communication

Problem solving

Organizational skills

Multitasking

AI tools awareness

Social media

Help desk tools

Remote support

Data insights

Investigative mindset

Mobile gaming industry

Formação académica

Journalism

Business

Marketing

Communication

Ferramentas

AI tools

Descrição da oferta de emprego

Are you passionate about games and connecting with people? We're looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you'll be part of the team that turns that connection into real engagement.

Responsibilities

• Support players by responding to queries and following up to ensure their issues are resolved
• Help identify player needs and guide them through specific features and functionalities
• Assist in tracking and reporting product issues
• Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams
• Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends
• Contribute to content creation for our social media channels

Requirements

• Currently enrolled in Journalism,Business, Marketing, Communication, or a related field
• Professional proficiency in English
• Player/customer-oriented mindset with good communication and problem-solving skills
• Good organizational skills and ability to manage multiple priorities
• Openness to exploring how AI tools can be applied to community management and player support

Nice to have

• Familiarity with the mobile gaming industry and social media
• Experience with help desk software or remote support tools
• An investigative mindset — enjoy spotting patterns and digging into data to surface insights

What we offer

• Competitive remuneration
• Casual environment as well as the dress code
• Remote-friendly with occasional in-person meetings in São Paulo, when needed.
• A space for resting moments, full of snacks, fruits, and drinks