Community Engagement Specialist for US-based company ( Remote )

Paired; Brasil; Remote; BRL 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Ability to work remotely

Global collaboration opportunities

Open to all experience levels

Job summary

A forward-thinking agency is seeking a Community Engagement Specialist to lead initiatives and foster connections within a vibrant community. The role involves monitoring social media engagement, collaborating with teams, and requires a Bachelor's degree in a relevant field with strong communication skills. This position offers competitive salary and the option to work remotely.

Qualifications

• 2+ years in community engagement or social media management preferred.
• Exceptional written and verbal communication skills.
• Strong organizational skills required.
• Proficiency in using social media platforms and community management tools.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• Remote work experience is a plus.
• Passion for building community and fostering connections.

Responsibilities

• Monitor and respond to comments on social media.
• Track engagement activity and inform internal teams.
• Collaborate with marketing and customer service teams.
• Determine when to reply, hide, or delete comments per brand guidelines.
• Maintain active community engagement to foster positive discussion and trust.
• Track engagement activity and update internal teams on trends or issues.
• Follow SOPs for moderation, escalation, and communication protocols.
• Collaborate with marketing, customer service, and creative teams to ensure unified brand representation.

Skills

Community engagement

Social media management

Communication skills

Organization skills

Customer relationship skills

Education

Bachelor’s degree in Communications, Marketing, or related field

Tools

Social media management tools

Job description

Community Engagement Specialist (Remote) – US-Based Company

Paired is a forward‑thinking agency dedicated to connecting exceptional talent with companies needing innovative solutions. Our mission is to provide flexible work opportunities while fostering a vibrant and inclusive community. We are currently seeking a Community Engagement Specialist to lead strong connections within our community and drive engagement initiatives that resonate with our audience.

Responsibilities

• Monitor Facebook and Instagram comments and messages across multiple brand and whitelisted pages.
• Reply to customer comments, questions, and feedback using the appropriate brand voice and tone.
• Identify and quickly elevate potential customer service or PR issues.
• Determine when to reply, hide, or delete comments based on clear brand guidelines.
• Maintain active community engagement to encourage positive discussion and build trust with followers.
• Track and log engagement activity, frequently updating internal teams on trends or issues.
• Follow detailed SOPs for moderation, escalation, and communication protocols.
• Collaborate with marketing, customer service, and creative teams to ensure unified brand representation across all interactions.

Requirements

• Bachelor’s degree in Communications, Marketing, or a related field.
• Previous experience in community engagement, social media management, or customer relationship roles (2+ years preferred).
• Exceptional written and verbal communication skills.
• Proficiency in using social media platforms and community management tools.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• A proactive approach to problem‑solving and engagement.
• Experience in remote work or distributed team environments is a plus.
• A genuine passion for building community and fostering connections.

Benefits

• Competitive salary.
• Ability to work remotely.
• Collaborate with international teams; you will be working for a global company.
• This role is open to individuals of all experience levels, including fresh graduates and stay‑at‑home parents looking to re‑enter the workforce.