Senior Analyst IT Support Services

American Tower; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

American Tower is seeking a Senior Analyst IT Support Services to join the IT Infrastructure & User Services team. You will administer Microsoft 365 environments, monitor endpoint health, and drive automation to improve operational efficiency.

The role focuses on governance, adoption of new technologies including AI and Copilot, and maintaining high security posture across collaboration platforms.

Qualificações

• Bachelor’s degree in Information Technology, Computer Science or related field.
• Experience with Microsoft desktop environments and collaboration tools.
• Microsoft certifications (MS-900, MD-102, SC-300 or similar) preferred.
• Experience with Intune, Endpoint Manager or Desktop Analytics.
• Knowledge of Zero Trust, endpoint hardening and compliance.
• Hybrid or enterprise environment experience.
• Involvement in automation or AI adoption projects.
• Hands‑on Microsoft 365, Teams, SharePoint, OneDrive, and Copilot experience.
• Experience with Tanium for endpoint visibility, compliance, and patching.
• PowerShell scripting proficiency.
• Knowledge of Active Directory, Azure AD and Entra ID.
• Strong written and oral communication skills.

Responsabilidades

• Administer and support Microsoft 365 platforms (Teams, SharePoint Online, OneDrive, Copilot).
• Deploy, configure, and troubleshoot desktop services; automate tasks with PowerShell and Tanium.
• Monitor endpoint health and compliance; implement security baselines and patching.
• Lead major incident responses and perform root cause analyses for collaboration/endpoint issues.
• Define operational metrics, SLAs, and compliance dashboards for M365, Intune, and endpoints.
• Manage Entra ID, MFA, and identity lifecycle governance.
• Monitor M365 health, Azure Service Health, and incident trends to mitigate risks.
• Collaborate with global teams to implement automation using PowerShell, Graph API, Logic Apps, Power Automate.
• Perform other duties as assigned.

Conhecimentos

Microsoft 365

Automation

AI adoption

Strong communication

Formação académica

Bachelor’s degree in IT / CS

Ferramentas

Tanium

PowerShell

Graph API

Logic Apps

Power Automate

Azure Active Directory

SharePoint Online

Teams

Descrição da oferta de emprego

Job Description

We are seeking a Senior Analyst IT Support Services to join American Tower’s IT organization’s Infrastructure & User Services team. The supports, innovates, and enhances Microsoft collaboration environments and endpoint management to ensure secure and productive digital experiences. Day to day you will administer Microsoft 365 platforms, monitor endpoint health, and implement automation for operational efficiency. As a Senior Analyst, you will strengthen governance, drive adoption of new technologies (including AI and Copilot), and contribute to operational excellence across collaboration platforms.

Responsibilities

What You Can Offer Us

• Administer and support Microsoft 365 platforms, including Teams, SharePoint Online, OneDrive, and Copilot, ensuring optimal performance.
• Deploy, configure, and troubleshoot desktop services while automating tasks with PowerShell and Tanium for efficiency and standardization.
• Monitor endpoint health and compliance using Tanium, implementing security policies, baselines, and patch management.
• Lead major incident responses and perform full root cause analyses for collaboration and endpoint service disruptions.
• Define and manage operational metrics, service level agreements, and compliance dashboards for Microsoft 365, Intune, and endpoint visibility platforms.
• Administer Microsoft Entra Conditional Access, Multi-Factor Authentication, and identity lifecycle governance to strengthen security posture.
• Manage service reliability by monitoring Microsoft 365 health, Azure Service Health, and incident trends to proactively mitigate risks.
• Collaborate with global Workplace and Infrastructure teams to implement automation pipelines using PowerShell, Graph API, Logic Apps, and Power Automate.
• Other duties as assigned.

Qualifications

What You Need to Succeed

• Bachelor’s degree required, with a concentration in Information Technology, Computer Science, or a related field preferred.
• Microsoft desktop environments and collaboration tools experience required.
• Microsoft certifications (MS-900, MD-102, SC-300, or similar) preferred.
• Experience with Intune, Endpoint Manager, or Desktop Analytics.
• Knowledge of Zero Trust principles, endpoint hardening, and compliance.
• Enterprise or hybrid environment experience.
• Involvement in innovation, automation, or AI adoption projects.
• Hands‑on Microsoft 365, Teams, SharePoint, OneDrive, and Copilot experience.
• Experience with Tanium for endpoint visibility, compliance, and patching.
• Proficiency in automation and scripting (PowerShell).
• Knowledge of Active Directory, Azure Active Directory, and Microsoft Entra ID.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.