Remote Application Support Analyst

onecontact TECH; Brasil; Teletrabalho; USD 40.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is looking for a proactive Application Support Analyst to join their international team. This role offers the opportunity to work 100% remotely, providing high-quality technical support to customers and internal teams. You will troubleshoot complex issues, collaborate with developers, and enhance your skills through paid training. If you're an analytical problem solver with strong SQL knowledge and excellent communication skills, this is the perfect opportunity to grow in a dynamic environment while making a significant impact on user satisfaction.

Serviços

Attractive Salary Package

Paid Education & Training

Work From Anywhere

International Team Collaboration

Opportunity to Learn & Develop New Skills

Qualificações

• 4+ years of Level 2+ technical support experience in a software environment.
• Strong SQL skills with knowledge of JOIN operations and database management.

Responsabilidades

• Provide effective technical support to customers via remote channels.
• Troubleshoot Level 2+ issues and document troubleshooting steps.

Conhecimentos

SQL

Analytical Skills

Problem-Solving

Communication Skills

Network Troubleshooting

Ferramentas

MS SQL Client

TOAD

Wireshark

Crystal Reports

SVN

Descrição da oferta de emprego

We are seeking a proactive and analytical Application Support Analyst with excellent communication skills and strong SQL knowledge. The ideal candidate will have hands-on experience in database administration, troubleshooting networking issues, and providing high-quality technical support to both customers and internal teams.

Roles & Responsibilities

• Provide prompt and effective technical support to customers and internal stakeholders via remote channels.
• Troubleshoot and resolve Level 2+ issues, escalating complex cases when necessary.
• Identify recurring issues and propose or implement long-term solutions to reduce support volume.
• Collaborate with the development team to investigate bugs and test resolutions.
• Perform system upgrades and deliver post-upgrade support to end users.
• Document troubleshooting steps, FAQs, service bulletins, and user guides for both internal and external use.

Job Requirements

• 4+ years of experience providing Level 2 (or higher) technical support in a software environment.
• Strong command of SQL, including the ability to write SELECT, UPDATE, and other queries, with a solid understanding of JOIN operations (LEFT, RIGHT, INNER).
• Working knowledge of MS SQL and/or Oracle databases.
• Familiarity with tools such as MS SQL Client, TOAD, or similar database management tools.
• Understanding of basic network troubleshooting tools and commands (Wireshark).
• Ability to work independently in a remote, collaborative environment.
• Excellent verbal and written communication skills in English.
• Proven analytical and problem-solving abilities.

Nice-To-Have

• Experience with Crystal Reports or other ad hoc reporting tools.
• Previous experience with version control tools (SVN) is an asset.
• Microsoft Certifications are a plus.

Working Hours

Standard 8 hour shift falls between 8 AM - 8 PM EST (US/Canada).

What We Can Offer

• Hiring from North Macedonia, Albania, Kosovo, Bosnia and Brazil.
• An Attractive Salary Package + Benefits.
• 100% Remote Work - Work From Anywhere.
• Working In An International Team.
• Paid Education & Training.
• Opportunity To Learn & Develop New Skills.

Apply Today & Join Our International Team Of IT Professionals!

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology