Project Manager – Specialist

Jobtailor

Rio de Janeiro

Presencial

BRL 180 000 - 260 000

Tempo integral

Há 2 dias

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Resumo da oferta

Jobtailor in Rio de Janeiro seeks a seasoned PMO Portfolio Manager to lead Customer Journey initiatives and governance. You will prioritize projects, monitor scope, timelines, risks, and benefits, and drive cross-functional collaboration across departments.

You will define KPIs, develop executive reports, and optimize processes using Power BI, Excel, and SQL. A postgraduate focus in PM or CX is beneficial, with strong data-driven decision making.

Qualificações

Experience in PMO, governance, and portfolio management of Customer Journey projects and strategic initiatives.
Experience in continuous improvement, process mapping, and process and journey optimization.
Experience with root cause analysis, KPIs, and action plans.
Knowledge of agile or traditional project management methodologies.
Ability to provide cross-functional leadership and collaborate with multidisciplinary teams.
Experience with data analysis, automation, and Artificial Intelligence tools.
Proficiency in KPIs, dashboards, and executive reporting.
Power BI preferred.
Advanced Excel and PowerPoint skills.
Knowledge of project management and collaboration tools.
Intermediate SQL knowledge, preferably SQL Server.
Experience in B2B telecommunications will be considered an advantage.
Bachelor’s degree in Engineering, Business Administration, Statistics, Economics, Information Technology, or a related field.
Postgraduate degree or certification in Project Management, Processes, or Customer Experience will be considered an advantage.

Responsabilidades

Manage the portfolio of Customer Journey projects and strategic initiatives within the department.
Lead the assessment, prioritization, and planning of initiatives.
Monitor scope, timelines, risks, dependencies, resources, deliverables, and benefits.
Coordinate multidisciplinary portfolio governance.
Ensure alignment across departments, define responsibilities, support decision-making, and escape impediments.
Define and track project and portfolio KPIs.
Identify deviations and risks and prepare executive reports.
Manage portfolio capacity and resource allocation.
Standardize project methodologies, tools, and documentation.
Ensure information quality, decision traceability, report consistency, and adherence to governance routines.
Map, review, and optimize customer processes and journeys.
Lead continuous improvement forums, root cause analyses, and action plans.

Conhecimentos

Portfolio Management

Cross-Functional Leadership

Data Analysis

KPI Development

Dashboard Development

Process Mapping

Root Cause Analysis

SQL

Power BI

Advanced Excel

PowerPoint

Formação académica

Bachelor’s degree in Engineering

Bachelor’s degree in Business Administration

Bachelor’s degree in Statistics

Bachelor’s degree in Economics

Bachelor’s degree in Information Technology

Postgraduate degree or certification in Project Management

Postgraduate degree in Processes

Postgraduate degree in Customer Experience

Ferramentas

Power BI

Excel

PowerPoint

Project Management Tools

Collaboration Tools

SQL Server

Descrição da oferta de emprego

Manage the portfolio of Customer Journey projects and strategic initiatives within the department
Lead the assessment, prioritization, and planning of initiatives
Monitor scope, timelines, risks, dependencies, resources, deliverables, and benefits
Coordinate multidisciplinary portfolio governance
Ensure alignment across departments, define responsibilities, support decision-making, and escape impediments
Define and track project and portfolio KPIs
Identify deviations and risks and prepare executive reports
Manage portfolio capacity and resource allocation
Standardize project methodologies, tools, and documentation
Ensure information quality, decision traceability, report consistency, and adherence to governance routines
Map, review, and optimize customer processes and journeys
Lead continuous improvement forums, root cause analyses, and action plans

Requirements

Experience in PMO, governance, and portfolio management of Customer Journey projects and strategic initiatives
Experience in continuous improvement, process mapping, and process and journey optimization
Experience with root cause analysis, KPIs, and action plans
Knowledge of agile or traditional project management methodologies
Ability to provide cross-functional leadership and collaborate with multidisciplinary teams
Experience with data analysis, automation, and Artificial Intelligence tools
Proficiency in KPIs, dashboards, and executive reporting
Power BI preferred
Advanced Excel and PowerPoint skills
Knowledge of project management and collaboration tools
Intermediate SQL knowledge, preferably SQL Server
Experience in B2B telecommunications will be considered an advantage
Bachelor’s degree in Engineering, Business Administration, Statistics, Economics, Information Technology, or a related field
Postgraduate degree or certification in Project Management, Processes, or Customer Experience will be considered an advantage

Core Competencies

Demonstrates expertise in managing Customer Journey projects and strategic initiatives, with a strong focus on portfolio management, process optimization, and cross-functional collaboration. Proficient in utilizing data analysis and reporting tools to drive continuous improvement and ensure alignment across departments.

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