Program Manager, BR Stores Payments

Amazon; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. in São Paulo seeks a dynamic Program Manager to lead the Seller Pays Installments (SPI) program, driving adoption and improving seller and customer experience.

You will partner with 3P marketplace and tech teams to deliver scalable solutions, communicate program status to executives, and help shape KPIs, dependencies, and delivery milestones across cross-functional teams.

Qualificações

• Bachelor's degree.
• Advanced Excel skills (Pivot Tables, VLOOKUP) and SQL.
• Experience in program or project management.
• Experience in defining and implementing process improvement initiatives using data and metrics.
• Fluent in English (speaking, writing, reading).

Responsabilidades

• KPI Auditing & Action Planning: Own the end-to-end monitoring of SPI program KPIs (enrollment, adoption, conversion lift, GMS contribution). Conduct regular audits, identify performance gaps, and develop data-driven action plans to close them.
• Cross-Functional Partnership: Partner closely with the 3P Marketplace team and technology/engineering teams to align on program priorities, unblock dependencies, and drive execution against milestones.
• Product Development Support: Collaborate with product and tech teams to define requirements, test hypotheses, and launch features that increase the SPI value proposition for sellers and customers.
• Value Proposition Enhancement: Lead initiatives to improve program attractiveness—including fee structure optimization, benefit communication, and enrollment experience, with the goal of increasing seller participation and customer conversion.
• Program Reporting & Communication: Build and maintain integrated reporting for program health. Deliver monthly write-ups, executive summaries, and stakeholder updates. Anticipate bottlenecks, provide escalation management, and make appropriate trade-offs.
• Process Improvement: Identify opportunities to streamline cross-team processes, improve operational efficiency, and create scalable mechanisms for program growth.

Conhecimentos

Advanced Excel

SQL

Program management

Process improvement

English fluency

Formação académica

Bachelor's degree

Descrição da oferta de emprego

Description

The Emerging Payments team is seeking a dynamic, organized, and results-driven Program Manager to own and scale the Seller Pays Installments (SPI) program. SPI enables 3P sellers to offer interest-free credit card installments to customers on enrolled ASINs, driving conversion and enhancing the customer value proposition.

You will lead collaboration with 3P business teams and technology teams to deliver scalable solutions that grow program adoption and improve the seller and customer experience. You will be the face and voice of the SPI program, ensuring all stakeholders are aware of successes, risks, and program status. You will tailor your communications to specific audiences and communicate clearly and concisely to both business and technical stakeholders.

Key job responsibilities

• KPI Auditing & Action Planning: Own the end-to-end monitoring of SPI program KPIs (enrollment, adoption, conversion lift, GMS contribution). Conduct regular audits, identify performance gaps, and develop data-driven action plans to close them.
• Cross-Functional Partnership: Partner closely with the 3P Marketplace team and technology/engineering teams to align on program priorities, unblock dependencies, and drive execution against milestones.
• Product Development Support: Collaborate with product and tech teams to define requirements, test hypotheses, and launch features that increase the SPI value proposition for sellers and customers.
• Value Proposition Enhancement: Lead initiatives to improve program attractiveness—including fee structure optimization, benefit communication, and enrollment experience, with the goal of increasing seller participation and customer conversion.
• Program Reporting & Communication: Build and maintain integrated reporting for program health. Deliver monthly write-ups, executive summaries, and stakeholder updates. Anticipate bottlenecks, provide escalation management, and make appropriate trade-offs.
• Process Improvement: Identify opportunities to streamline cross-team processes, improve operational efficiency, and create scalable mechanisms for program growth.

Basic Qualifications

• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience in program or project management
• Experience in defining and implementing process improvement initiatives using data and metrics
• Speak, write, and read fluently in English

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in driving end to end delivery, and communicating results to senior leadership
• Driving process improvements experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Servicos de Varejo do Brasil Ltda. - C41

Job ID: A10430843