Sr Program Manager, Payment Business Operation Latam

Amazon; São Paulo; Presencial; BRL 300 000 - 520 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. in Brazil seeks a Senior Program Manager to lead LATAM payment partnerships with banks, PSPs, and financial institutions. You will drive Brazilian payment methods like Pix and Boletos and oversee integration with schemes, acquirers, and 3PPs.

You will collaborate with product, technology, legal, and finance teams to align partnership goals with regional strategies, ensuring strong customer experiences across LATAM stores.

Qualificações

• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Experience in program or project management.
• Speak, write, and read fluently in English.

Responsabilidades

• Develop and execute partnership strategies with banks, financial institutions, schemes, and payment service providers to enhance Amazon Latin America payment offerings, with focus on Pix and Boletos.
• Sign, manage, and maintain working relationships with partners such as acquirers, issuers, schemes, APMs, and 3PPs.
• Negotiate and finalize business contracts with banking partners, ensuring favorable terms for LATAM customers.
• Drive SLAs with partners to maintain high service quality and customer satisfaction, using data to back decisions.
• Collaborate with Product, Tech, Legal, and Finance teams to align partnership goals with business objectives and streamline payment method integrations.

Conhecimentos

Data analysis

Program management

Leadership communication

English proficiency

Formação académica

Master's degree or MBA

Descrição da oferta de emprego

Description

We are seeking an experienced Sr Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives with banking partners, financial institutions, and payment service providers. This is a crucial role for improving the payment experience for Amazon customers shopping in Latin America through strategic partnerships with schemes, acquirers, and financial institutions. Your expertise in managing Brazilian-specific payment methods (such as Pix and Boletos) and diverse credit card offerings will be instrumental in enhancing Amazon's payment capabilities across LATAM countries.

Description

We are seeking an experienced Sr Program Manager to join Amazon Latin America Payments Team to lead our partnership initiatives with banking partners, financial institutions, and payment service providers. This is a crucial role for improving the payment experience for Amazon customers shopping in Latin America through strategic partnerships with schemes, acquirers, and financial institutions. Your expertise in managing Brazilian-specific payment methods (such as Pix and Boletos) and diverse credit card offerings will be instrumental in enhancing Amazon's payment capabilities across LATAM countries.

Key job responsibilities

• Develop and execute partnership strategies with banks, financial institutions, schemes, and payment service providers to enhance Amazon Latin America payment offerings, with particular focus on Brazilian-specific payment methods like Pix and Boletos.
• Secure, sign-up, and manage working relationships with partners such as acquirers, issuers, schemes (VISA, MasterCard), Alternative Payment Methods (APMs), and Third Party Providers (3PPs).
• Negotiate and finalize business contracts with banking partners, ensuring terms that secure high standards for Amazon customers in LATAM markets.
• Drive Service Level Agreements (SLAs) through partners to maintain high standards of service quality and customer satisfaction, using data to back up decisions and drive improvements.
• Collaborate with internal teams (Product, Tech, Legal, Finance) to align partnership goals with overall business objectives and streamline processes for payment method integration.

A day in the life

In your daily role, you'll manage the workload from payment partners, consolidating all projects requested by the Amazon team in alignment with our strategic goals. You'll serve as an internal advocate for these partners while ensuring they maintain high performance standards. Using data-driven approaches, you'll track metrics, identify improvement opportunities, and make decisions that ensure a pleasant and smooth payment experience for our customers. You'll balance managing established partnerships while also exploring new payment solutions that could enhance our regional offerings.

About The Team

The Latin American (LATAM) Payment Business Operations team oversees payment programs across LATAM markets, serving proprietary stores in Brazil and Mexico while enabling cross-border transactions in eight additional countries and supporting Digital Businesses operations. We manage all partners and country-specific payment methods through local partnerships, building roadmaps that drive customer experience improvements by tracking partner performance, contract adherence, and system availability.

Working closely with local Product teams, we enhance customer experiences aligned with regional strategies. Our team is responsible for implementing payment strategies for non-card products across Brazil and Mexico Stores, Digital Businesses, new business lines, and additional local payment methods through our Integration and Launches framework.

Basic Qualifications

• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience in program or project management
• Speak, write, and read fluently in English

Preferred Qualifications

• Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field
• Experience leading process improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10404183