Process Improvement, Program Manager, External Fulfillment Operational Excellence

Amazon; São Paulo; Presencial; BRL 180 000 - 300 000; Tempo integral

Resumo da oferta

Amazon Servicos de Varejo do Brasil Ltda. is seeking a results-oriented Program Manager to own metrics, processes, and launches that scale seller experience and marketplace growth in Brazil's external fulfillment network.

You will lead cross-functional initiatives with Product, Engineering, and Program teams, defining KPIs, dashboards, and runbooks to ensure disciplined execution and measurable gains.

Qualificações

• Bachelor's degree required.
• Experience in program or project management.
• Experience working cross functionally with tech and non-tech teams.
• Advanced Excel and SQL knowledge.

Responsabilidades

• Drive end-to-end process improvements using data-driven methodologies to identify inefficiencies and gains.
• Partner cross-functionally with Product, Engineering, and Program teams to scale programs.
• Define and own success metrics with KPIs and dashboards for governance.
• Architect scalable solutions that reduce manual effort and increase reliability.
• Maintain program documentation, runbooks, and clear requirements artifacts.
• Influence senior leadership with data-backed narratives and recommendations.
• Align stakeholders across multiple levels to unblock execution.

Conhecimentos

Program management

Cross-functional collaboration

Data-driven decision making

Formação académica

Bachelor's degree

Ferramentas

SQL

Excel (Pivot Tables, VLOOKUP)

Descrição da oferta de emprego

Description

We're looking for a results-oriented Program Manager to join Amazon's BR External Fulfillment Operational Excellence team — and own the metrics, processes, and launches that define how we scale. This isn't a supporting role; you'll be at the center of how we operate, driving the initiatives that directly shape seller experience, operational efficiency, and marketplace growth across Brazil's external fulfillment network.

Key job responsibilities

• Drive process improvement — Own end-to-end initiatives that leverage data-driven methodologies (e.g., Lean, Six Sigma, statistical analysis) to identify inefficiencies and deliver measurable operational gains.
• Partner cross-functionally — Collaborate closely with Product, Engineering, and Program teams to design and launch operational excellence programs that scale across the organization.
• Define and own success metrics — Establish KPIs and measurement frameworks to quantify program impact; build dashboards and reporting cadences that surface insights to the right audiences.
• Architect scalable solutions — Translate complex operational challenges into well-scoped, repeatable processes and tooling that reduce manual effort and improve reliability.
• Maintain program rigor — Develop clear documentation, requirements artifacts, and runbooks that keep programs on track and enable seamless handoffs.
• Influence senior leadership — Synthesize findings into crisp narratives; present data-backed recommendations to Directors and VPs with clear tradeoffs and proposed paths forward.
• Align stakeholders at all levels — Navigate competing priorities across multiple teams and organizational layers to build consensus and unblock execution.

A day in the life

As a Process Improvement PM, you'll lead process mapping sessions to identify operational bottlenecks and friction points in our external fulfillment network. You'll conduct root cause analysis, create value stream maps, and design streamlined solutions that remove business barriers. Your day will involve facilitating workshops with stakeholders to identify process constraints, develop innovative solutions, and implement frictionless processes. You'll focus on eliminating redundancies, simplifying workflows, and creating standardized procedures that scale across the network. Through continuous improvement methodologies, you'll monitor the effectiveness of implemented changes, gather stakeholder feedback, and iterate on solutions to ensure sustainable process optimization.

Basic Qualifications

• Experience in program or project management
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience in driving end to end delivery, and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- Amazon Servicos de Varejo do Brasil Ltda.

Job ID: A10491384