Senior Implementation Consultant

Jobtailor; Curitiba; Presencial; BRL 90 000 - 150 000; Tempo integral

Resumo da oferta

Jobtailor in Curitiba, Brazil, seeks a detail-oriented IT/ESM specialist to implement and support ITSM and ESM systems. You will map processes, drive improvements, and produce technical manuals and user guides while collaborating with the team.

The role emphasizes analytical, results-oriented work ethic and strong ITIL/JavaScript/C# knowledge, with familiarity in tools like Figma and Postman. Standard work hours apply.

Qualificações

• Knowledge of IT best practices
• ITIL knowledge (intermediate to advanced)
• JavaScript and C# programming skills
• Experience with API usage
• Figma and Postman familiarity
• Knowledge of ITSM/ESM concepts
• Plus: ManageEngine, Desk Manager, Cervello, Blip, Automatos
• Detail-oriented, communicative, and curious

Responsabilidades

• Implement and provide ongoing support for ITSM and ESM systems
• Write technical manuals and user guides
• Map processes
• Identify process improvements during implementation
• Collaborate with the team
• Work 8:00 a.m.–5:00 p.m., Monday–Friday

Conhecimentos

ITIL

JavaScript

C#

API usage

Process Mapping

Ferramentas

Figma

Postman

ManageEngine

Desk Manager

Cervello

Blip

Automatos

Descrição da oferta de emprego

• Implement and provide ongoing support for ITSM and ESM systems
• Write technical manuals and user guides
• Map processes
• Identify process improvements during the implementation period
• Work analytically and with a results-oriented approach
• Collaborate with the team

Requirements

• Knowledge of IT best practices
• Intermediate to advanced knowledge of ITIL
• Intermediate knowledge of JavaScript
• Intermediate knowledge of C#
• Intermediate knowledge of API usage
• Intermediate knowledge of Figma
• Intermediate knowledge of Postman
• Knowledge of ManageEngine tools is a plus
• Knowledge of Desk Manager is a plus
• Knowledge of Cervello is a plus
• Knowledge of Blip is a plus
• Knowledge of Automatos is a plus
• Detail-oriented, communicative, and curious profile
• Experience implementing and providing ongoing support for ITSM and ESM systems
• Experience writing technical manuals and user guides
• Intermediate knowledge of process mapping
• Ability to identify process improvements during implementation
• Analytical, results-oriented profile
• Ability to work as part of a team
• Availability to work from 8:00 a.m. to 5:00 p.m., Monday through Friday

Core Competencies

Demonstrates expertise in implementing and supporting ITSM and ESM systems, with strong capabilities in process mapping and identifying process improvements. Proficient in writing technical manuals and user guides, while collaborating effectively within a team environment.

Highest-signal resume keywords

• ITIL Knowledge
• JavaScript Proficiency
• C# Proficiency
• API Usage
• Process Mapping

Hard Skills

• ITIL
• JavaScript
• C#
• API Usage
• Process Mapping

Soft Skills

• Detail-Oriented
• Communicative
• Curious
• Analytical
• Results-Oriented

Industry Keywords

• ITSM
• ESM
• Process Improvements
• Technical Manuals
• User Guides

Tools & Technologies

• Figma
• Postman
• ManageEngine
• Desk Manager
• Cervello
• Blip
• Automatos