Part-Time Visitor Experience Executive

Thong Siek Food Industry Pte Ltd; Região Norte; Presencial; BRL 81 000 - 135 000; Tempo parcial

Resumo da oferta

Thong Siek Food Industry Pte Ltd in Singapore is seeking a personable Factory Tour Executive for a 3-month contract (Oct 2026–Dec 2026). The role involves hosting factory tours, hands-on product sessions, and sharing company heritage with visitors, while ensuring smooth tour operations.

The ideal candidate will have strong presentation and interpersonal skills, enjoy engaging with diverse groups, and be able to coordinate with multiple departments.

Qualificações

• Diploma or degree preferred in relevant fields.
• Experience in customer service, event coordination, tourism, hospitality, marketing, or visitor engagement is an advantage.
• Fresh graduates welcome to apply.
• Strong presentation and interpersonal skills.
• Comfortable speaking to groups of various sizes and backgrounds.
• Energetic, organized and detail‑oriented.
• Able to work independently and collaboratively with different departments.
• Willing to work weekends when required.

Responsabilidades

• Host and conduct factory tours for visitors, schools, corporate groups and the public.
• Deliver engaging presentations on the company’s history, milestones, products and business.
• Guide visitors through manufacturing processes and explain features and benefits.
• Facilitate hands‑on product‑making workshops and demonstrations.
• Ensure equipment, materials, and supplies are stocked and prepared before sessions.
• Coordinate with Production, Operations, QA, Customer Service and others for smooth tours.
• Monitor visitor flow and manage tour schedules efficiently.
• Support Marketing with campaigns, events and content from tours.
• Handle tour enquiries via phone, email and other channels.
• Manage tour bookings and registrations; maintain attendance records.

Conhecimentos

Public speaking

Customer service

Event coordination

Tour guiding

Team collaboration

Formação académica

Diploma or Degree in Food Science, Marketing, Hospitality, Tourism, Communications, or related disciplines

Descrição da oferta de emprego

This is a 3-months contract role (October 2026 to December 2026)

Location: North Singapore, Senoko Way

Contract Duration: 3 Months (Part-Time)

Work Schedule: 5-days work week, 8:30am to 6pm

Additional Requirement: May be required to work on weekends and public holidays based on tour schedules.

About the Role

We are looking for an enthusiastic and customer-oriented Factory Tour Executive to join our team on a 3-month contract basis. This role is responsible for delivering engaging factory tours, conducting hands‑on product‑making sessions, and sharing our company's heritage, history, and product expertise with visitors.

The ideal candidate enjoys interacting with people, has strong communication skills, and is passionate about creating memorable visitor experiences while ensuring smooth tour operations.

Key Responsibilities

Factory Tour & Visitor Experience

• Host and conduct factory tours for visitors, schools, corporate groups, and members of the public.

• Deliver engaging presentations on the company's history, heritage, milestones, products, and current business.

• Guide visitors through the manufacturing process and explain product features and benefits.

• Facilitate hands‑on product‑making workshops and demonstrations.

Tour Operations & Coordination

• Ensure all equipment, materials, ingredients, and workshop supplies are adequately stocked and prepared before each session.

• Set up and maintain tour and workshop areas to ensure cleanliness, safety, and operational readiness.

• Coordinate with Production, Operations, Quality Assurance, Customer Service, and other departments to ensure the smooth execution of tours.

• Monitor visitor flow and manage tour schedules efficiently.

Marketing & Promotion Support

• Work closely with the Marketing team to promote factory tours, workshops, and visitor programs.

• Assist in gathering visitor feedback, testimonials, photos, and content for marketing purposes.

• Support marketing campaigns, events, and special promotional activities related to factory tours.

Customer Service & Administration

• Handle tour‑related enquiries via phone, email, and other communication channels.

• Manage tour bookings and visitor registrations.

• Provide excellent customer service and address visitor questions professionally.

• Prepare basic tour reports and attendance records as required.

Requirements

• Diploma or Degree in Food Science, Marketing, Hospitality, Tourism, Communications, or related disciplines preferred.

• Relevant experience in customer service, event coordination, education, tourism, hospitality, marketing, or visitor engagement is an advantage.

• Fresh graduates and candidates without direct experience are welcome to apply.

• Strong presentation and interpersonal skills.

• Comfortable speaking to groups of various sizes and backgrounds.

• Energetic, organized, and detail‑oriented.

• Able to work independently and collaboratively with different departments.

• Willing to work weekends when required.

Preferred Attributes

• Passion for food, manufacturing, heritage, and storytelling.

• Enjoys teaching and conducting hands‑on activities.

• Confident public speaker with a friendly and engaging personality.

• Experience in workshop facilitation, tour guiding, or event hosting will be an added advantage.