Order Management Specialist

Fime; São Paulo; On-site; BRL 280,000 - 433,000; Full time

Job summary

Fime seeks a detail-focused Order Management Specialist to join our global team across Sao Paulo, Brazil or Montreal, Canada. This permanent, full-time role manages the order lifecycle, validates data in the CRM, and coordinates with Finance to ensure timely invoicing and customer satisfaction.

You will work with international teams, maintain accurate ERP records, and drive process improvements. Minimum 2+ years in order management is required.

Qualifications

• Minimum 2+ years of hands-on experience in order management or similar role.
• Ability to manage multiple orders and priorities simultaneously.
• Experience working with cross-functional teams and international environments is a plus.
• Proficient in ERP/CRM systems and MS Excel.
• Strong attention to detail and problem-solving skills.

Responsibilities

• Manage the order management process from opportunity closure to order validation in the CRM.
• Ensure accuracy and completeness of order information (customer, products, pricing).
• Ensure documentation is complete before order processing.
• Coordinate with Finance and teams to prepare orders for invoicing.
• Resolve order-related issues and document amendments, cancellations, and corrections.
• Maintain up-to-date account information in ERP systems (Coface and D&B mentioned in source).
• Identify recurring issues and contribute to process improvements and efficiency.

Skills

Communication

Team collaboration

Analytical thinking

Attention to detail

Prioritization

Independent work

Customer focus

Tools

ERP/CRM systems

Excel

Job description

*We are open to hire this position across our locations in Sao Paulo - Brazil or Montreal - Canada.

Company:

Fime is a globally recognised international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organisations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.

Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.

At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.

Making innovation possible.

Making the world work.

MISSION:

Play a key role in delivering operational excellence by managing customer orders, maintaining accurate system records, and collaborating across teams to ensure timely billing and customer satisfaction.

ACTIVITIES:

• Manage the order management process, from opportunity closure through to order validation in the relevant CRM system
• Ensure the accuracy and completeness of order information, including customer details, products, pricing
• Ensure that all required documentation and information are available before order processing.
• Ensure compliance with internal processes, policies and approval procedures
• Coordinate with Finance and relevant teams to ensure orders are correctly prepared for invoicing
• Coordinate with internal teams to resolve order-related issues and discrepancies.
• Manage order amendments, cancellations, and corrections when required.
• Maintain accurate and up-to-date account information in the ERP system using Coface and D&B
• Identify recurring issues and contribute to process improvements and operational efficiency.

JOB EXPERIENCE:

• Minimum 2+years of hands-on experience in order management process role.

KNOWLEDGE & SKILLS

• Ability to manage multiple orders and priorities simultaneously
• Ability to work effectively with cross-functional teams.
• Strong attention to detail and ability to identify discrepancies
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills.
• Experience working in an international or cross-functional environment is a plus.
• Ability to work independently while knowing when to escalat issues
• Customer-oriented mindset.
• Proficiency in ERP/CRM systems and Microsoft Office, particularly Excel

Contract: Permanent contract, full time

Starting at the latest: Asap

Location: Sao Paulo, Brazil or Montreal, Canada.