Order Management Analyst - Curitiba

Mitel; Curitiba; On-site; BRL 52,000 - 76,000; Full time

Job summary

Mitel in Curitiba is seeking an Order Administration specialist to ensure orders are received, processed, and fulfilled accurately and on time by coordinating with suppliers, customers, and internal teams.

You will register and monitor sales, purchase, and service orders in SAP, perform routine transactions, verify data, and support finance with backlog and revenue insights while maintaining compliance.

Qualifications

• University degree in Business Administration / Finance / Supply Chain.
• 1-3 years experience in relevant field; internship is a plus.
• SAP (or similar ERP system), MS Office, understanding of workflow and related systems.
• Customer Orientation (internal / external).
• Analytical Skills and problem solving with attention to detail.
• Quality oriented and well organized; team player, proactive.
• Able to prioritize activities and identify and manage risks.

Responsibilities

• Handle day-to-day business administration and back-office activities related to Sales Orders and Purchase Orders.
• Process SAP transactions: Order Entry, Order processing, Change, Closure, Billing and proper cost allocation.
• Validate order packs and confirmations; coordinate delivery status updates.
• Communicate with customers, suppliers and internal stakeholders.
• Assist with verification of financial parameters such as costs, revenues, backlog, and WIP.
• Monitor backlog and billable orders in SAP to support revenue targets and SLAs.
• Support month-end/quarter-end/annual closings and ensure policy compliance.

Skills

Customer orientation

Analytical skills

Prioritization

Risk management

Team player

Education

University degree in Business Administration / Finance / Supply Chain

Tools

SAP

MS Office

Job description

Purpose of the role is to ensure all Orders are received, processed and fulfilled accurately and in time by liaising with suppliers, customers and internal resources. You will working together with internal peers and external stakeholders at Customers and Suppliers.

Responsibilities:

• Performing day-to-day business administration and/or back office activities related to Sales Orders and Purchase Orders. You will be responsible for registering, issuing, monitoring and following-up Sales Orders, Purchase Orders and Service Orders following Mitel's guidelines.
• Processing standard SAP transactions, such as Order Entry, Order processing (1), Change, Closure, Billing and proper cost allocation
• Validating order packs and confirmations;
• Performing operational processing and coordination, following up on delivery status of Purchase orders and updating the relevant IT tools; guaranteeing the reliable and timely realization of the Sales Orders (incl. written and/or verbal communication with relevant stakeholders (2) on changes, issues, escalations)
• Communicating with intra-organizational and external contacts (primarily customers and suppliers)
• Assisting with the verification of relevant parameters with a financial impact such as Costs and Revenues, Backlog, Work in Progress, Risks.
• Monitoring backlog and billable sales orders in SAP in order to facilitate achieving given revenue targets and financial performance goals (such as budget, forecasts and applicable service level agreements)
• Ensuring the accuracy and completeness of the financial figures related to the managed sales and purchase documents; Supporting in-country staff with forecast assumptions and providing relevant data.
• Performing month end, quarter end and annual closing activities in your area of responsibility (with the finance and accounting unit);
• Ensuring compliance with company policies and accounting standards as required;

Requirements:

• University degree in Business Administration / Finance / Supply Chain; may be substituted for working experience in the function.
• 1-3 years experience in relevant field required, successful working experience in terms of Internship is a plus
• SAP (or similar ERP system), MS Office, understanding of Workflow and related systems and tools
• Customer Orientation (internal / external)
• Analytical Skills and demonstrates and applies comprehensive knowledge of field of specialization to the successful completion (or problem solving) of assignments
• Quality oriented and well organized, team player, proactive
• Able to prioritize activities and identify and manage risks