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Ecarx Co. is seeking a logistics and supply chain professional to own end-to-end FG demand planning, order fulfillment, and local Brazil logistics. You will coordinate with EMS partners, tax consultants, and freight providers to ensure on-time delivery and accurate invoicing.
The role requires fluent English and Portuguese, 3–5 years in manufacturing/logistics, and strong communication skills to manage cross-functional stakeholders in a remote/global environment.
Owns customer orders, fulfillment execution, invoicing coordination, and local Brazil logistics. Key profile: Responsible for end-to-end finished goods (“FG”) demand planning, order fulfillment, delivery coordination, and local logistics operations within Brazil. The role acts as the primary coordinator between Customer, EMS Partner, Local Tax Consultant, Logistics Providers, and internal stakeholders to ensure seamless execution of customer deliveries and logistics activities. This position is responsible for receiving customer demand, coordinating production requirements with the EMS partner, arranging invoicing and shipping documentation, supporting inbound and outbound logistics activities, and ensuring successful order fulfillment from demand receipt through delivery completion.
1. Demand Planning & Order Fulfillment
Receive customer forecasts, firm orders, and delivery schedules. Review demand changes and communicate requirements to EMS partners. Coordinate with EMS to ensure production plans support customer demand. Monitor order status and delivery schedules. Track order fulfillment performance and delivery commitments.
Coordinate finished goods deliveries between customer and EMS. Ensure customer pickup schedules are communicated and aligned. Coordinate transport arrangements and driver information with customer logistics providers. Monitor shipment readiness and delivery execution. Ensure successful shipment handover and delivery completion.
Coordinate with local tax consultants for customer invoicing requirements. Support preparation and release of customer invoices. Coordinate with EMS partner to obtain: Shipping documents‑ Packing lists, Shipping invoice; Delivery notes‑ Proof of delivery (“POD”); EMS invoice. Ensure all documentation is complete and available prior to shipment.
Coordinate FG pickup activities between customer, customer transportation provider and EMS partner. Communicate pickup schedules, driver information, and loading arrangements. Resolve any delivery or transportation issues that may impact customer requirements. Coordinate inbound and outbound logistics activities within Brazil. Arrange shipment of: Prototype samples; Engineering samples; Validation units; Return materials; Manufacturing equipment; Tooling; Production materials. Coordinate with freight forwarders, transportation providers, and customs brokers. Monitor shipment progress and delivery status.
Support RMA and return logistics activities. Coordinate collection and return shipment of investigation samples. Ensure proper logistics execution for repairs, replacements, and quality investigations.
Identify logistics, fulfillment, and delivery risks. Escalate delays, documentation issues, and transportation constraints. Support implementation of recovery actions.
Prepare operation performance KPI reports and provide regular reporting to key stakeholders. Conduct operation performance reviews. Identify opportunities for operational optimization and cost reduction. Monitor and review operational KPI(s) including, but not limited to: Planning forecast accuracy; Customer On-time delivery (“OTD”); Excess, slow moving and obsolete inventory; Raw material inventory; Invoice timeliness; Escalation response time; Customer satisfaction; Transportation cost; Premium freight occurrence; Custom clearance lead time; Shipment and operational issue closure rate. Act as the key planning and logistics interface in Brazil between: ECX logistics requestors; Customer; EMS partner(s); Brazil local tax consultant; Logistics Providers; ECX Manufacturing Operations (Brazil). Ensure alignment of cross-party requirements.
Bachelor's Degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or related field.
Minimum 3-5 years of experience in manufacturing operations, supply chain, order fulfillment, logistics, or customer operations.
Experience managing customer deliveries in an automotive manufacturing environment is highly preferred.
Experience coordinating shipments, freight forwarders, and customs clearance activities; Experience working with EMS providers.
Familiarity with incoterms, international shipping documentation, and import/export customs clearance processes within Brazil is an advantage. Familiarity with ERP systems such as SAP.
Mandatory to be fluent in English and Portuguese, both written and spoken, in order communication with local Brazil stakeholders and global stakeholders. Able to present and communicate operational risks, recommendations, and improvement opportunities to management. Strong business writing skills for shipment coordination, operational reporting, and escalation management reviews.
Ability to work independently in a remote/global environment. Strong problem-solving and decision-making capability. Escalation and conflict management. High sense of ownership and accountability.