Operations Associate, Americas

System1 Group PLC; São Paulo; On-site; BRL 157,728 - 210,304; Full time

Job summary

A dynamic data-driven company is seeking an experienced Operations Support professional in São Paulo, Brazil. Your role will involve supporting global operations, ensuring seamless customer delivery, and managing supplier relationships. The candidate should possess strong customer service skills, excellent communication in English, and at least two years of relevant experience. This position offers a hybrid working model with occasional international travel requirements.

Qualifications

• Two or more years of work experience required.
• Experience with ticketing systems preferred.
• Strong analytical and problem-solving skills necessary.

Responsibilities

• Support commercial and research teams on customer projects.
• Oversee end-to-end process management with suppliers.
• Respond to incoming queries through a ticketing system.
• Identify and resolve challenges in delivery operations.

Skills

Customer service skills

Communication skills in English

Analytical skills

Problem-solving skills

Tools

Microsoft Office Suite

Ticketing systems (e.g. Jira, Salesforce)

Job description

• Location: Sao Paulo, Brazil (Please apply with an English CV)

successful innovation and build brand equity. We enable this through 3 market-beating products – Test Your Ad, Test Your Idea and Test Your Brand – underpinned by world-class IP that offers the most predictive measure for what drives effectiveness.

We have created the world’s largest data platform for advertising, innovation, and brand effectiveness. This includes our database of over 70,000 ads and 50,000 ideas, tested in 90 countries, with more than 10 million people. This creative effectiveness platform enables our customers to benchmark their marketing versus competitors and their category. On top of that, our expert creative guidance helps clients to generate unique insight into what’s most effective for their brand and business.As a result, System1 works with hundreds of the world’s most famous consumer and business brands.

We’re an inclusive company with diverse teams across Europe, the USA, Latin America, and Asia Pacific, and are proud to have been named a Sunday Times “Best Place to Work”. We operate a “flexible first” working model so are always happy to talk flexible working arrangements including part time options.

Becoming part of our team

We’re a dynamic, fast-growing business (25% growth last year!) and we need top-tier talent to join us on that journey.

We are looking for a talented and experienced person to join our global Operations team, supporting our Commercial and Research colleagues to deliver fantastic solutions to our customers.

What will you be doing?

• Supporting the commercial and research teams on customer projects to ensure seamless customer delivery
• Overseeing the efficient end to end process management of our global network of suppliers (project management teams, translation agencies, sample panels and monitoring teams) and hold them to established service levels
• Day-to-day project support and communication to internal teams, ensuring delivery of excellent customer service within agreed SLAs
• Responding to incoming queries in a ticketing system to help with questions on process, best practises and costs for client tests
• Identifying and resolve challenges and issues within the delivery operations process and keep instruction documents updated
• Support the operational smooth running of the company with some small but important admin functions

You need to be this type of person:

• Have a strong desire to help others and delight people with your customer service skills
• Comfortable and calm working in a fast-paced environment and dealing with changes as they arise.
• Confident communicating at all levels, both internally and externally and liaising with other operational teams on project progress.
• Happy working collaboratively as part of a team and building great working relationships across the company while being the first point of contact for colleagues on individual projects.
• Able to prioritize workload and be resourceful in finding answers
• Be positive and conscientious, with a flexible approach and display honesty and integrity in everything you do.
• Be eager to learn new skills, products, and processes and keen to build on existing experience.
• Able to define key issues and provide supporting detail to reach resolution.
• Have great analytical and problem-solving skills with the ability to troubleshoot detailed delivery issues

You need to have the following experience:

• Great communication skills in English (both written and verbal)
• Two or more years’ work experience
• Basic experience with Microsoft Office suite is essential and any ticketing systems (eg., Jira, Salesforce, ServiceNow, etc) is helpful

Other key things to note:

• This role will be working in English, regardless of the location of the customer or the supplier
• The working hours will be 7am – 4pm
• We are a hybrid-first business; you will not be expected to be in the office on a regular basis (though we do have an office in Sao Paolo if you want to)
• You will be expected to travel internationally (UK and/ or US) at least once a year, and to Sao Paolo at least twice a year