Operations Manager

Careismatic Brands; São Paulo; Hybrid; BRL 29,000 - 48,000; Full time

Job summary

Careismatic Brands is seeking an Operations Manager in São Paulo, Brazil for a six-month maternity cover. You will lead and deliver operational activities and plans, reporting to the Regional Sales Director Brazil and collaborating with shared services to optimize supply chain, finance, operations and customer services.

The role is hybrid, enabling hands-on warehouse setup, process management, KPI reporting and a scalable logistics footprint to support growth in the Brazil market.

Qualifications

• Experience managing operations and service support.
• Working in a matrix environment with both Direct and Indirect reporting requirements.
• Being self-motivated, highly organized and a strong communicator will be key.
• Solid International experience, ideally in a B2B or Consumer led business.
• Broad technical operational skills, strong and adaptable, tenacious individual.
• Ability to work well with others, fast-paced, high-energy, team-oriented environment.

Responsibilities

• Set-up of initial warehouse operations and processes for Careismatic Brazil.
• Management of warehouse operatives.
• Ensure quality and safety standards for warehouse operations.
• Working with shared services to establish, maintain and manage KPIs for service delivery.
• Leading distribution, logistics and customer services to create a market leading service proposition.
• Initiate a scalable logistics footprint that optimizes for growth in the Brazil marketplace as the business expands.
• Support the assortment development, forecasting and demand planning.
• Ownership of the customer journeys from end-to-end Operations and Customer Service.
• Developing close working relationships with peer group both in International and Shared Services.
• Build appropriate communications and planning on business performance and project delivery outcomes.
• Adherence to global standards and norms, managing compliance and technical support as required.
• Highly engaged at a customer level; tradeshow attendance, customer engagement.

Job description

Careismatic Brands outfits our community of care through our portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. We are one piece of a larger community of those who are and are cared for. Whether it’s medical professionals or the patients they serve, we are inspired by those who wear our uniforms every day. We have an outstanding opportunity for an Operations Manager who will be responsible for leading and delivering the Operational activities and Plans.

Reporting to the Regional Sales Director Brazil, you will work closely with the shared services team in AFAS supporting the financial effectiveness of the entity including Supply Chain, Finance, Operations and Customer Services but also more broadly Sourcing, Merchandising and Marketing. This is a high-performance team and will suit a dynamic and forward looking professional.

This is a temporary (6 month maternity leave coverage) hybrid role based in Sao Paulo, Brazil.

Salary Range

Up to R$47,754 BRL

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel up to 50%.

What Your Day Looks Like

• Set-up of initial warehouse operations and processes for Careismatic Brazil
• Management of warehouse operatives
• Ensure quality and safety standards for warehouse operations
• Working with shared services to establish, maintain and manage KPIs for service delivery
• Leading distribution, logistics and customer services to create a market leading service proposition
• Initiate a scalable logistics footprint that optimizes for growth in the Brazil marketplace as the business expands
• Support the assortment development, forecasting and demand planning
• Ownership of the customer journeys from end-to-end Operations and Customer Service
• Developing close working relationships with peer group both in International and Shared Services
• Build appropriate communications and planning on business performance and project delivery outcomes
• Adherence to global standards and norms, managing compliance and technical support as required
• Highly engaged at a customer level; tradeshow attendance, customer engagement

What We’re Looking For

• Experience managing operations and service support
• Working in a matrix environment with both Direct and Indirect reporting requirements
• Being self-motivated, highly organized and a strong communicator will be key
• Solid International experience, ideally in a B2B or Consumer led business
• Broad technical operational skills, strong and adaptable, tenacious individual
• Ability to work well with others, fast-paced, high-energy, team-oriented environment

At Careismatic Brands, we believe in the power of care. It’s the force that drives and inspires us, inside our company and out in the world. It’s why we strive to maintain a diverse and inclusive organization - an ever-evolving imperative - where everyone feels respected, valued, and empowered to bring their ideas and perspectives forward.

Careismatic embraces the differences that make our organization unique. We are strengthened by diversity in all its forms - including but not limited to race, religion, ethnicity, age, national origin, gender identity, and sexual orientation.