Operations Manager

Select Group Pte Ltd; Região Norte; On-site; BRL 150,000 - 210,000; Full time

Job summary

Select Group Pte Ltd in a dynamic hawker JV environment seeks an Operations Manager to lead business operations, drive sales, and manage costs while maintaining top service and hygiene standards. The role requires strong leadership, analytical thinking and hands-on governance to deliver results in a fast-paced setting.

With 6-day work weeks and a focus on expansion and customer satisfaction, you will collaborate with management to integrate strategic business planning and operations excellence

Qualifications

• 8 years of experience in F&B (F&G) environments.
• Minimum 3 years in a managerial position in food court operations.
• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results.
• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.
• Strong inter-personal skills and hands-on leadership.
• Ability to identify market trends and be creative to stay ahead of competition.

Responsibilities

• Oversee business operations, financial and budget planning for the business unit.
• Drive and monitor sales performance and profitability.
• Lead expansions into new food courts and manage cost controls.
• Ensure service quality, hygiene and governance standards.
• Manage staff hiring, training, performance management and discipline.
• Develop managers and high-potential employees through coaching and talent reviews.
• Collaborate with support departments to align with strategic objectives.
• Foster innovation and guide change across the unit.

Skills

Leadership

Analytical skills

Interpersonal skills

Problem solving

Decision making

Team motivation

Business acumen

Strategic thinking

Job description

We are looking for a passionate and driven Operations Manager to lead our hawker joint venture brands. The incumbent will be responsible for driving and delivering sales revenue in line with the budget while managing costs and maintaining the service and hygiene standards with the operations team.

This role is ideal for someone who thrives in a fast-paced environment and wants to play a pivotal role in shaping the future of the brand.

Responsibilities:

Business Operations

• Work closely with management to integrate strategic business continuity management into organization’s operations to achieve business goals
• Responsible for the business performance, financial and budget planning of the business unit
• Involved in the set up and expansion plans for new food courts
• Analyse business performance to optimise sales and profitability
• Work closely with functional support departments as to align with strategic business objectives.
• Facilitate innovation process within the business unit

Customer Service

• Develop and implement service operations processes
• Drive service quality and customer satisfaction
• Drive customer loyalty for service excellence

People Management

• Oversee all staff related matters including such as hiring, training, performance management, and disciplinary matters
• Develop managers and high-potential employees through organizational talent capability reviews
• Lead, coach and motivate employees to develop organizational and governance strategies and achieve goals
• Facilitate innovation and lead employees to manage change

6 days work week

Adhering to Quality and Standards

• Manage compliance with F&G hygiene policies and procedures
• Oversees food court standards and maintenance

Skills/Qualification

• At least 8 years of experience in F&G environment
• Minimum 3 years exposure in managerial position in food court operations
• Strong business acumen, critical thinking and analytical skills.
• Determination to succeed and ability to deliver results
• Good problem solver and self-confidence in decision making.
• Ability to lead and inspire the team to achieve organizational goals.
• Strong inter-personal skills and to lead by example with hands-on-approach.
• Ability to identify the market trends and creative to new ideas to stay ahead of competition.