Assistant Operations Manager

Ministry Of Clean Pte. Ltd.; Região Norte; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Ministry Of Clean Pte. Ltd. is seeking an Operations Lead to oversee daily activities, coordinate manpower deployment, monitor attendance and productivity, and ensure operations comply with company policies, SOPs and ISO 9001 & ISO 45001 standards.

You will plan schedules, allocate resources, address service issues promptly, support staff development, and provide regular operational updates to Management to drive efficiency and continuous improvement.

Qualificações

• Diploma or Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications.
• 1–3 years of relevant operations or supervisory experience.
• Experience in warehousing or cleaning operations an advantage.
• Experience managing manpower-intensive operations a plus.
• Strong organisational, coordination and problem-solving skills.
• Strong leadership, communication and interpersonal skills.
• Able to work independently and manage multiple priorities effectively.
• Proficient in MS Office and operational management systems.
• Strong sense of responsibility, accountability and ownership.

Responsabilidades

• Oversee and coordinate daily operations to ensure activities are carried out efficiently and in line with company policies and client requirements.
• Plan and coordinate manpower deployment according to operational needs, ensuring adequate coverage.
• Monitor attendance, productivity and team performance, and work with Supervisors to ensure clear communication of responsibilities.
• Coordinate operational schedules, assignments and manpower arrangements for smooth operations.
• Monitor service quality and address operational issues, feedback and complaints promptly and professionally.
• Track utilisation of manpower, equipment, materials to promote efficiency and reduce wastage.
• Ensure compliance with policies, SOPs, safety requirements and ISO standards.
• Identify risks and improvements, implement corrective and preventive actions.
• Prepare and review operational reports on manpower, attendance, productivity and performance.
• Support staff training and development to promote accountability and teamwork.
• Develop initiatives to streamline workflows and strengthen operational effectiveness.
• Provide management with regular updates, recommendations and improvement ideas.
• Undertake other duties/projects as assigned.

Conhecimentos

Leadership

Communication

Interpersonal skills

Multitasking

MS Office

Ownership

Formação académica

Diploma or Degree or WSQ Certification

Ferramentas

Microsoft Office

Descrição da oferta de emprego

WHAT YOU’LL LEAD:

1. Oversee and coordinate daily operations to ensure activities are carried out efficiently and consistently in accordance with Company policies, procedures, standards and client requirements.

2. Plan and coordinate manpower deployment according to operational requirements, ensuring appropriate resource allocation and coverage.

3. Monitor attendance, productivity and overall team performance, and work closely with Supervisors and Team Leaders to ensure responsibilities are clearly communicated and followed through.

4. Coordinate operational schedules, assignments, manpower arrangements and replacements to support smooth business operations.

5. Monitor service quality and address operational issues, feedback and complaints in a timely and professional manner.

6. Monitor the utilisation of manpower, equipment, materials and other operational resources to promote efficiency and minimise wastage.

7. Ensure operations comply with Company policies, SOPs, workplace safety requirements, ISO 9001 & ISO 45001 and applicable regulations.

8. Identify operational risks, gaps and areas for improvement, and implement appropriate corrective and preventive measures.

9. Prepare and review operational reports covering manpower, attendance, productivity, performance and other key operational matters.

10. Support staff training, development and performance improvement, while promoting accountability, teamwork and professionalism.

11. Develop and implement initiatives to streamline workflows, improve productivity and strengthen operational effectiveness.

12. Provide Management with regular operational updates, recommendations and improvement initiatives.

13. Support and undertake other duties, projects and initiatives as assigned by Management from time to time.

ROLE PROFILE:

1. A Diploma, Degree, WSQ Diploma or relevant WSQ certification, ITE qualification, WPLN certification, or other relevant qualifications.

2. We also welcome candidates who may not have formal academic qualifications but have solid hands-on operations experience, good leadership skills and a strong willingness to learn and grow with us.

3. Minimum 1–3 years of relevant operations or supervisory experience.

4. Relevant experience in warehousing or cleaning operations is an advantage.

5. Experience in managing manpower-intensive operations is an advantage.

6. Strong organisational, coordination and problem-solving skills.

7. Strong leadership, communication and interpersonal skills.

8. Able to work independently and manage multiple priorities effectively.

9. Proficient in Microsoft Office and operational management systems.

10. Strong sense of responsibility, accountability and ownership.