SP Onboarding Specialist

Telepatia; São Paulo; Presencial; BRL 55 800 - 78 120; Tempo integral

Resumo da oferta

Telepatia seeks a proactive Support Specialist in São Paulo to transform first-time users of their AI tools into enthusiastic advocates. Responsibilities include providing technical support, monitoring adoption metrics, and training new users. Ideal candidates will have a background in clinical settings or as customer support staff, possessing strong relationship-building skills. Join our exciting journey to enhance medical documentation efficiency.

Qualificações

• Experience in clinical research or hospital operations.
• Background in patient experience or healthcare.
• Skills in managing consent protocols for patients.

Responsabilidades

• Provide hands-on support for AI-assisted documentation.
• Monitor doctor adoption metrics and feedback.
• Train new users to ensure efficient product usage.

Conhecimentos

User training

Technical support

Feedback collection

Metrics monitoring

Relationship building

Descrição da oferta de emprego

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on‑site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Nurses, nursing assistants or surgical technologists who want to transition into a non‑clinical, tech‑related role.
• Junior medical representatives (medical reps) who are tired of the pressure of pharma sales but are great at building relationships with doctors.

From tech / startup side

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on‑site” profiles from SaaS or medical device startups