Customer Support Agent

Telepatia; São Paulo; Presencial; BRL 33 480 - 55 800; Tempo integral

Resumo da oferta

Telepatia based in São Paulo, Brazil is seeking a Customer Support specialist who can effectively solve customer issues and enhance user experience. The ideal candidate will have a strong background in customer support, with fluency in both English and Spanish.

You will champion customer concerns, collaborating with the team to find solutions while driving results in a dynamic environment. If you are empathetic, resourceful, and ready to contribute, this role is perfect for you.

Qualificações

• Fluency in English and Spanish verbal and written.
• At least 2 years of experience in Customer Support.
• Problem-solving skills to analyze challenges effectively.

Responsabilidades

• Address customer issues quickly and effectively.
• Suggest product improvements to reduce operational workload.
• Go beyond defined responsibilities to drive results.

Conhecimentos

Fluency in English

Fluency in Spanish

Problem‑Solving skills

Empathy

Resourcefulness

Descrição da oferta de emprego

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we’re changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You’ll Do

• Be a Customer Champion: Address customer issues quickly and effectively, offering tailored solutions within tight deadlines. Consistent follow-up is essential to ensure lasting resolutions.

• Problem‑solve: Tackle customer challenges by working closely with the team, and proactively suggest product improvements to reduce operational workload.

• Drive results: Go beyond defined responsibilities and priorities—our culture is built on doing whatever it takes to succeed.

Qualifications

• Fluency in English and Spanish verbal and written.

• At least 2 years of experience in Customer Support.

• Problem‑Solving skills, being capable of breaking down a problem into sub‑components to find the root cause and optimal solution.

• Eager to work hard and go the extra mile to make our customers happy.

• Empathy — being able to interpret user’s concerns and help them in getting the best experience possible.

• Resourcefulness, with attention to detail and due diligence.

• Ability to work well as part of a team, driven, relentless and a proven closer — you don’t take no for an answer.