Onboarding Specialist

Telepatia AI; Belo Horizonte; Presencial; BRL 55 800 - 78 120; Tempo integral

Resumo da oferta

Telepatia AI, located in Belo Horizonte, Brazil, is seeking a dedicated professional to support doctors in adopting AI-assisted documentation. The role involves providing technical and emotional support, monitoring usage metrics, and training users to ensure successful adoption of Telepatia's platform. Ideal candidates have backgrounds in clinical coordination, hospital operations, or customer success roles, and are adept at building relationships with medical professionals. Join us to be part of the future of healthcare technology.

Qualificações

• Experience as a clinical research coordinator or assistant.
• Background in hospital operations or patient experience.
• Previous roles as nurses or surgical technologists looking to transition.
• Experience as a junior medical representative.

Responsabilidades

• Provide on-site support to assist doctors in documentation.
• Monitor adoption metrics to evaluate tool usage.
• Collect and communicate feedback to product teams.
• Assist with patient consent processes.
• Coordinate technical troubleshooting with engineers.
• Train new users for optimal performance.
• Identify and support champions for tool usage.

Conhecimentos

Clinical research coordination

Hospital operations

Technical support

Customer success

Relationship building

Descrição da oferta de emprego

Why Telepatia

The world’s most scarce resource isn’t time—it’s medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we’re changing that. We build real‑time AI products for healthcare—medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You’ll Do

You’ll help doctors experience the future of medicine—where documentation happens automatically. Your job is to turn first‑time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on‑site support (technical and emotional) to ensure a smooth transition to AI‑assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Nurses, nursing assistants or surgical technologists who want to transition into a non‑clinical, tech‑related role.
• Junior medical representatives (medical reps) who are tired of the pressure of pharma sales but are great at building relationships with doctors.

From Tech/Startup Side

• Onboarding / Implementation specialists.
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or "support on‑site" profiles from SaaS or medical device startups.