On-site Support Professional

Hitachi Energy; Blumenau; Presencial; BRL 45 000 - 78 000; Tempo integral

Resumo da oferta

Hitachi Energy Transformers- Business Solutions IT Organization in Blumenau, SC is seeking an Onsite Support analyst to provide desk-side IT support for all issues needing physical intervention. You will act as the primary customer-facing contact for IT functions and support incident resolution with cross-functional teams.

The role involves device provisioning, asset management, vendor coordination, end-user and room support, documentation, governance, and cybersecurity alignment with global

Qualificações

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in local language and English.
• ITIL 4 and Lean Six Sigma certifications preferred.
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365, Windows OS, and asset management tools.

Responsabilidades

• Provide desk-side IT support for on-site and remote users.
• Troubleshoot printers, mobile devices, network, and peripherals.
• Prepare, configure, and deliver computers and IT equipment.
• Manage physical stock and lifecycle of IT devices.
• Coordinate shipment and repair with vendors and technicians.
• Assist in meeting rooms and provide ad-hoc training.
• Document incidents and ensure governance and compliance.
• Monitor computer rooms and maintain security best practices.

Conhecimentos

IT support experience

English proficiency

ITIL 4 certification

Lean Six Sigma

Formação académica

Information Technology education

Ferramentas

ServiceNow IT Enterprise Platform

MS Office 365

Windows OS

Asset management tools

Descrição da oferta de emprego

The Opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for our Blumenau, SC location in Brazil. As an OSS analyst, you will provide desk-side IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization, serving as the primary customer-facing contact for various IT functions.

How You’ll Make The Impact

• IT Support and Troubleshooting: Provide technical support for on-site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi‑Fi, email), shared accounts, factory PCs, network connections, and peripherals.
• Device Provisioning and Deployment: Prepare, configure, and deliver computers and IT equipment in a ready-to-use condition.
• IT Asset and Inventory Management: Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices, support third-party technicians, and handle warranty cases with OEM vendors.
• End-User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad-hoc training on common IT topics.
• Documentation, Governance, and Compliance: Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.
• Information Security and Asset Protection: Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in both local language and English.
• Preferred: ITIL 4 and Lean Six Sigma certification
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365.
• Windows operating systems.
• Asset Management Tools.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

Publication date : 2026-09-08