On-site Support Professional

Hitachi Energy; Blumenau; In loco; BRL 45.000 - 78.000; Tempo pieno

Descrizione del lavoro

Hitachi Energy Transformers- Business Solutions IT Organization in Blumenau, SC is seeking an Onsite Support analyst to provide desk-side IT support for all issues needing physical intervention. You will act as the primary customer-facing contact for IT functions and support incident resolution with cross-functional teams.

The role involves device provisioning, asset management, vendor coordination, end-user and room support, documentation, governance, and cybersecurity alignment with global

Competenze

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in local language and English.
• ITIL 4 and Lean Six Sigma certifications preferred.
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365, Windows OS, and asset management tools.

Mansioni

• Provide desk-side IT support for on-site and remote users.
• Troubleshoot printers, mobile devices, network, and peripherals.
• Prepare, configure, and deliver computers and IT equipment.
• Manage physical stock and lifecycle of IT devices.
• Coordinate shipment and repair with vendors and technicians.
• Assist in meeting rooms and provide ad-hoc training.
• Document incidents and ensure governance and compliance.
• Monitor computer rooms and maintain security best practices.

Conoscenze

IT support experience

English proficiency

ITIL 4 certification

Lean Six Sigma

Formazione

Information Technology education

Strumenti

ServiceNow IT Enterprise Platform

MS Office 365

Windows OS

Asset management tools

Descrizione del lavoro

The Opportunity

Hitachi Energy Transformers- Business Solutions IT Organization is seeking an Onsite Support analyst for our Blumenau, SC location in Brazil. As an OSS analyst, you will provide desk-side IT support for all issues requiring physical intervention. You will support incident resolution by working closely with other IT teams and will act as a representative of the IT organization, serving as the primary customer-facing contact for various IT functions.

How You’ll Make The Impact

• IT Support and Troubleshooting: Provide technical support for on-site and remote users, troubleshooting issues related to printers, mobile devices (MFA, Wi‑Fi, email), shared accounts, factory PCs, network connections, and peripherals.
• Device Provisioning and Deployment: Prepare, configure, and deliver computers and IT equipment in a ready-to-use condition.
• IT Asset and Inventory Management: Manage physical stock, perform regular inventory checks, and oversee the lifecycle of IT devices and accessories.
• Logistics and Vendor Coordination: Coordinate shipment and movement of devices, support third-party technicians, and handle warranty cases with OEM vendors.
• End-User and Collaboration Support: Assist users in meeting rooms and collaboration spaces and provide ad-hoc training on common IT topics.
• Documentation, Governance, and Compliance: Document incidents and solutions, follow OSS governance and procedures (Runbooks, SOPs), and ensure compliance with internal and external regulations.
• Infrastructure and Facilities Monitoring: Perform regular inspections of computer rooms, including temperature, air conditioning, cabling, and overall functionality.
• Information Security and Asset Protection: Identify critical assets, implement security measures (e.g., patching), report abnormal system behavior, and support cybersecurity initiatives in alignment with global teams.

Your Background

• Completed formal education in Information Technology.
• Experience in IT support.
• Fluent in both local language and English.
• Preferred: ITIL 4 and Lean Six Sigma certification
• Familiarity with ServiceNow IT Enterprise Platform.
• MS Office 365.
• Windows operating systems.
• Asset Management Tools.

All our job openings are also open to people with disabilities (PwD). The company is open to making workplace accommodations.

Publication date : 2026-09-08