On-Site Services Specialist (Talent Pool)

Hitachi Automotive Systems Americas, Inc.; Guarulhos; Híbrido; BRL 90.000 - 130.000; Jornada completa

Descripción de la vacante

Hitachi Energy Brasil LTDA. is seeking an OSS Specialist to provide desk-side IT support, resolving incidents and representing IT to users and other IT groups. The role requires practical IT experience and strong communication skills.

The candidate will troubleshoot printers, phones, accounts, factory PCs, and networks, while documenting issues and guiding users through self-service tools. A collaborative culture and opportunities for growth are highlighted.

Formación

• Formal IT qualification or apprenticeship completed.
• Two years of professional IT support experience.
• Fluent in local language and English.
• Proactive and solution-oriented mindset; able to work independently.

Responsabilidades

• Troubleshoot issues across the facility and with remote users, including printers and phones.
• Assist end users with mobile device setup, MFA, Wi‑Fi, and email; manage internal Cisco phones.
• Manage shared user accounts and the deployment of hardware/software in factory PCs.
• Collaborate with IS/IT teams for device integration and new equipment deployment.
• Document issues and solutions; provide ad‑hoc IT user training when needed.
• Maintain CMDB, stock control, and coordinate device logistics with local providers.

Conocimientos

English fluency

Independent worker

Educación

Formal IT qualification or apprenticeship

Descripción del empleo

Location

Guarulhos, São Paulo, Brazil

Job ID

R0069782

Job Posted

2024-12-10

Company

HITACHI ENERGY BRASIL LTDA.

Profession

IT, Telecom & Internet

Job Schedule

Full time

Remote

No

Job Description

Diversity + Collaboration = Great Innovation At Hitachi Energy, we live by this powerful equation. Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture. That’s why we created Diversity 360.

General Information

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities

• Troubleshoot issues throughout the facility & with remote users along with: Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems.
• Provide ad‑hoc training to IT users on common IT matters and guide them through self‑service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates.
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk‑side support.
• Host and support third‑party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality.
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have two years of professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.
• Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability.
• You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Company Culture

Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

Contact

E‑mail us for data privacy inquiries or technical support.