Supervisor, IT - Infrastructure and Operations - SOAM

CHS, Inc.; São Paulo; Ibrido; BRL 180.000 - 300.000; Tempo pieno

Descrizione del lavoro

CHS in São Paulo, Brazil, seeks a Supervisor, IT – Infrastructure and Operations to lead daily IT operations and ensure stability of applications and infrastructure services. The role coordinates internal teams and external providers to maintain high service levels across environments, driving proactive monitoring and continuous improvement.

The position requires leadership to manage incident response, problem management, and operational excellence, with collaboration across business

Competenze

• High School Diploma (or equivalent)
• 2+ years of experience in Information Technology, IT Infrastructure or Operations including ERP, business systems, or related work
• Advanced verbal and written English proficiency

Mansioni

• Lead day-to-day IT operations for enterprise applications and infrastructure services.
• Manage incident and problem resolution, including major incidents and root cause analysis.
• Drive continuous improvement initiatives and automation of repetitive tasks.
• Oversee application support and infrastructure services to ensure availability and performance.
• Coordinate with internal teams and external providers, ensuring ITIL incident, problem, and change processes are followed.
• Coach and develop IT staff and contractors, promoting accountability and collaboration.

Descrizione del lavoro

Supervisor, IT - Infrastructure and Operations - SOAM

Job ID: 25547

Location: Sao Paulo, SP, BR, 04551-010

Schedule: Full Time

Work Arrangement: Hybrid

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.

Summary

CHS has an exciting opportunity in the Information Technology group located in São Paulo, Brazil. We are seeking a Supervisor, IT – Infrastructure and Operations to be responsible for ensuring stability, reliability, and continuous improvement of applications and infrastructure services. This role helps lead daily IT operations, major incident management, problem resolution, and the delivery of small enhancements that improve business performance and user experience. The position acts as the primary operational leader for support teams, coordinating internal resources, external providers, and business stakeholders to maintain high service levels across application and infrastructure environments. This Supervisor, IT role drives operational excellence through proactive monitoring, service management best practices, continuous improvement initiatives, and effective incident response.

Responsibilities

IT Operations and Service Delivery

• Lead day-to-day operations for enterprise applications and infrastructure services.
• Ensure system availability, performance, stability, and reliability.
• Monitor operational KPIs, SLAs, and service performance metrics.
• Coordinate support activities across internal teams and external service providers.
• Establish operational priorities and supervise workload distribution.

Incident and Problem Management

• Serve as the operational lead during major incidents and service disruptions.
• Coordinate technical teams to restore services quickly and minimize business impact.
• Facilitate root cause analysis and drive permanent corrective actions.
• Manage escalation processes and stakeholder communications during critical incidents.
• Ensure adherence to ITIL incident, problem, and change management practices.

Continuous Improvement and Enhancements

• Manage and prioritize the support backlog for application and infrastructure improvements.
• Lead implementation of small enhancements and operational improvements.
• Identify recurring issues and drive automation and process optimization initiatives.
• Promote a culture of continuous improvement across support teams.
• Partner with business stakeholders to identify opportunities for increased efficiency and productivity.

Application Support

• Oversee support and maintenance activities for business applications.
• Ensure system issues are investigated, resolved, and documented appropriately.
• Coordinate testing and validation of system fixes and minor enhancements.
• Collaborate with business analysts and product owners to prioritize support demands.

Infrastructure Support

• Oversee operational support for infrastructure environments, including:
  • Networks
  • Servers
  • Cloud services
  • End-user computing
  • Telecommunications
  • Security-related operational activities
• Ensure compliance with infrastructure standards and operational procedures.
• Coordinate infrastructure upgrades and maintenance activities.
• Manage relationships with external support providers and service partners.
• Escalate performance concerns and drive corrective actions when necessary.
• Lead, coach, and develop a team of IT professionals and contractors.
• Foster accountability, collaboration, customer focus, and operational excellence.
• Support talent development and succession planning initiatives.
• Promote knowledge sharing and continuous learning within the team.

Minimum Qualifications (required)

• High School Diploma (or equivalent)
• 2+ years of experience in Information Technology, IT Infrastructure or Operations to include a combination of the following:
  • Enterprise Application Support (ERP, business systems, custom applications)
  • Infrastructure operations and support
  • IT Service Management (ITIL)
  • Incident Management
• Advanced verbal and written English proficiency

Additional Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field
• 5+ years of experience in Information Technology, IT Infrastructure or Operations
• Prior leadership, supervisory, or team coordination experience to include:
  • Working with outsourced vendor service providers and managed services partners
• Experience supporting ERP platforms such as SAP, Oracle, JDE, or similar
• Experience with ServiceNow or other ITSM platforms (Incident, Problem, Change, and Release Management)
• Experience with automation, monitoring, and operational dashboard solutions
• Cybersecurity Fundamentals
• Operational Monitoring and Reporting
• ITIL Foundation Certification

Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.