Information Technology Support Specialist

TECEZE; Santa Rosa; On-site; BRL 55,800 - 89,280; Full time

Job summary

A leading tech consultancy is seeking an experienced On-Site IT Support Engineer based in Brazil, specifically in Santa Rosa. The role involves providing hands-on technical support to ensure operational continuity and minimize downtime during the support period. Candidates should have strong knowledge of Windows/Mac operating systems and networking, along with professional certifications. This is a contract role with opportunities on high-profile projects, requiring excellent communication and problem-solving skills.

Qualifications

• Experience in providing hands-on IT support for users and infrastructure.
• Familiarity with incident management processes.
• Capability to conduct preventive maintenance and security checks.

Responsibilities

• Provide on-site support for resolving technical incidents.
• Perform monitoring of IT equipment and infrastructure maintenance.
• Offer desktop support, troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities.
• Monitor critical service requests and coordinate with remote teams.

Skills

Windows/Mac operating systems

Networking basics

ITSM ticketing systems

Strong communication skills

Detail-oriented documentation

Preventive maintenance

Education

Professional certifications (CompTIA A+, Network+, ITIL, Microsoft/CCNA)

Job description

4 days ago Be among the first 25 applicants

Direct message the job poster from TECEZE

Senior Technical Recruiter at Teceze Consultancy Services

Hi,

🚀 New Contract Opportunity – IT Support Engineer 🚀

We’re working with a leading global tech organization that is looking for an experienced IT Support Engineer.

This is an exciting opportunity for a technically minded IT Support engineer.

Job Title: On-Site IT Support Engineer

Job Type : Backup/On-call Support

Overview

We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands‑on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT‑related issues at the site, while also performing preventive maintenance and ensuring system stability.

Key Responsibilities

• Provide on‑site support for resolving technical incidents related to infrastructure, systems, and end‑user devices.
• Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
• Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
• Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
• Monitor and coordinate critical service requests with remote teams and vendors as needed.
• Assist in escalating complex incidents to higher‑level support teams while ensuring proper follow‑through.

Expected Results

• Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
• Quality of Service: Deliver efficient, timely, and professional IT support with effective problem‑solving skills.
• Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
• Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.

Qualifications & Skills

• Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
• Familiarity with ITSM ticketing systems and incident management processes.
• Ability to conduct preventive maintenance and security checks.
• Strong communication skills and ability to interact with end‑users at all levels.
• Detail‑oriented with strong documentation and reporting skills.
• Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.

Why Apply?

This is a fantastic chance to work on a high‑profile data center project in Guarulhos, Sao Paulo, Brazil.

Seniority level

• Associate

Employment type

• Contract

Job function

• Administrative
• Industries: Computer and Network Security

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