On-Site Services Specialist (Talent Pool)

Hitachi; Blumenau; On-site; BRL 60,000 - 90,000; Full time

Job summary

Hitachi Energy Brasil Ltda. in Guarulhos, São Paulo, Brazil is seeking an OSS Specialist to provide desk-side IT support for end users and incident resolution within IT. You will interact with other IT teams and act as a face of IT to customers.

Responsibilities include troubleshooting printers, phones, accounts, PCs, network, and hardware; documenting issues; training users; managing stock and logistics; and following Runbooks and governance.

Qualifications

• Formal IT qualification or apprenticeship completed.
• Two years of professional IT support experience.
• Fluent in local language and English.

Responsibilities

• Troubleshoot issues across facility and with remote users.
• Printer management and troubleshooting; coordinate with technicians.
• Phone setup and administration of devices, MFA, Wi‑Fi, and email; Cisco phones.
• Manage user accounts and shared access.
• Deploy and configure factory PCs and software.
• Assist with network changes and cabling; hardware and peripherals management.
• Document issues, solutions, and potential problems; report risks.

Skills

IT support

Desk side support

Customer service

Education

Formal IT qualification

Job description

Location: Guarulhos, São Paulo, Brazil Job ID: R0069782 Date Posted: 2024-12-10 Company Name: HITACHI ENERGY BRASIL LTDA. Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: No Job Description:

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation. Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.

That’s why we created Diversity 360.

General Information: As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions. Your Responsibilities:

• Troubleshoot issues throughout the facility & with remote users along with:
• Printers – manage supplies, provide troubleshooting, & coordinate with technicians.
• Phones – assist end users with setup of mobile devices, including MFA, Wi‑Fi, and email along with managing hardware and setup for internal Cisco phones.
• Accounts – manage use & upkeep of shared user accounts.
• Factory PCs – manage deployment of hardware and setup of various types of software.
• Network – assist with adding or modifying network connections & cabling.
• Hardware – assist & manage various cabling and peripherals for user workstations.
• Work with multiple teams on IS & IT needs for integration of new devices & machines.
• Provide documentation of issues, solutions, and potential problems
• Provide ad‑hoc training to IT users on common IT matters and guide them through self‑service tools if required.
• Take care of physical stock management of devices and accessories including CMDB updates
• Manage logistics by using local logistic providers to ship and move devices across locations.
• Identify and report risks that might downgrade OSS service quality.
• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk‑side support.
• Host and support third‑party technicians.
• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality
• Follow given OSS governance (participate in meetings, follow escalation path, etc.)
• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.
• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.
• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Have two years of professional experience in IT support.
• Be fluent in local and English language.
• Have a proactive and solution‑oriented mindset and have the ability to work independently and self‑driven.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.