On-Site Services Specialist (Talent Pool)

Hitachi Energy; Guarulhos; In loco; BRL 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Hitachi Energy in São Paulo seeks an OSS Specialist to provide Desk Side Support for IT users, troubleshoot issues, manage devices, and perform logistics duties. Successful candidates will have a formal qualification in IT, fluency in both local language and English, and experience in IT support.

This role focuses on resolving IT incidents, managing technical logistics, and providing documentation and training, ensuring high service standards and collaborating with multiple teams.

Competenze

• Formal qualification or apprenticeship in information technology.
• Two years of professional experience in IT support.
• Fluent in local language and English.

Mansioni

• Provide Desk Side Support to IT users.
• Manage supplies, troubleshoot issues with printers and phones.
• Assist with deployment of Factory PCs and manage network connections.
• Document issues and provide ad-hoc training to users.

Conoscenze

IT support

Troubleshooting

Documentation

Customer interaction

Logistics management

Formazione

Formal qualification in information technology

Descrizione del lavoro

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation. Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.

That’s why we created Diversity 360.

General Information

As OSS Specialist you will provide Desk Side Support to IT users, for all IT matters requiring physical intervention. You will be responsible for supporting incident resolution by engaging with other support teams/groups within IT. You will also act as a representative of IT organization and face to the customer on behalf of other IT functions.

Your Responsibilities

• Troubleshoot issues throughout the facility & with remote users along with:


• Printers – manage supplies, provide troubleshooting, & coordinate with technicians.


• Phones – assist end users with setup of mobile devices, including MFA, Wi-Fi, and email along with managing hardware and setup for internal Cisco phones.


• Accounts – manage use & upkeep of shared user accounts.


• Factory PCs – manage deployment of hardware and setup of various types of software.


• Network – assist with adding or modifying network connections & cabling.


• Hardware – assist & manage various cabling and peripherals for user workstations.


• Work with multiple teams on IS & IT needs for integration of new devices & machines.


• Provide documentation of issues, solutions, and potential problems


• Provide ad-hoc training to IT users on common IT matters and guide them through self-service tools if required.


• Take care of physical stock management of devices and accessories including CMDB updates


• Manage logistics by using local logistic providers to ship and move devices across locations.


• Identify and report risks that might downgrade OSS service quality.


• Provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas as part of desk-side support.


• Host and support third-party technicians.


• Regular checks of computer rooms including temperature, air conditioning, cabling and general functionality


• Follow given OSS governance (participate in meetings, follow escalation path, etc.)


• Follow OSS procedures defined in Runbook, SOPs, knowledge articles.


• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• Have completed a formal qualification or completed an apprenticeship in the field of information technology.


• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.


• Have two years of professional experience in IT support.


• Be fluent in local and English language.


• Have a proactive and solution-oriented mindset and have the ability to work independently and self-driven.