Mid-Market Technical Account Manager

Tractian Technologies Inc; São Paulo; Presencial; BRL 120 000 - 190 000; Tempo integral

Resumo da oferta

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

As a Mid-Market Technical Account Manager, you will build strategic partnerships with mid-sized industrial clients, leading onboarding, acting as a trusted advisor with on-site and remote support, and aligning TRACTIAN

Qualificações

• Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
• 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
• Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
• Strong analytical skills for interpreting operational data and identifying trends.
• Experience with CRM systems and maintenance management tools is advantageous.

Responsabilidades

• Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
• Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
• Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
• Visit factory floors to identify areas for optimization and offer practical solutions.
• Analyze client data to uncover insights and recommend process improvements.

Conhecimentos

Analytical skills

CRM experience

Maintenance management tools

Factory teams collaboration

Formação académica

Bachelor’s degree in Engineering (Mechanical, Electrical, or Production)

Ferramentas

CRM systems

Maintenance management tools

Descrição da oferta de emprego

Mid-Market Technical Account Manager# Mid-Market Technical Account ManagerCustomer SuccessOn-siteSão Paulo, SPSHARE## Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.## Technical Account Manager at TRACTIANThe Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.## What you'll doAs a Mid-Market Technical Account Manager, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.## Responsibilities* Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.* Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.* Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.* Visit factory floors to identify areas for optimization and offer practical solutions.* Analyze client data to uncover insights and recommend process improvements.## Requirements* Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.* 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.* Proven ability to work directly with factory teams and decision-makers to implement technical solutions.* Strong analytical skills for interpreting operational data and identifying trends.* Experience with CRM systems and maintenance management tools is advantageous.