Hardware Support Engineer

Tractian Technologies Inc; São Paulo; Presencial; BRL 66 960 - 89 280; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 days of paid annual leave

Education and courses stipend

Health plan with national coverage

Meals allowance R$1.035/month

Stock options

Resumo da oferta

Tractian Technologies Inc is looking for a Hardware Support Engineer in São Paulo to analyze and resolve technical issues with their IoT products. This role involves troubleshooting, data analysis, and collaboration with engineering and QA teams.

Ideal candidates are enrolled in a Bachelor's program in Electrical Engineering, possess knowledge of electronic circuits, and have intermediate English fluency. The position offers a comprehensive benefits package including paid annual leave and a competitive salary.

Qualificações

• Basic knowledge of electronic circuits, components, and schematic design.
• Understanding of electrical technical documents like datasheets and schematics.
• Intermediate English fluency.

Responsabilidades

• Investigate and diagnose technical problems reported by customers.
• Work closely with engineering and customer support to replicate reported issues.
• Generate and maintain documentation for test results.

Conhecimentos

Problem solving

Data analysis

Technical communication

Testing techniques

Formação académica

Enrollment in a Bachelor's degree program in Electrical Engineering

Ferramentas

Measurement equipment

Descrição da oferta de emprego

Hardware Support Engineer# Hardware Support EngineerResearch and DevelopmentOn-siteSão Paulo, SPSHARE## Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.## Hardware at TRACTIANThe Hardware team is responsible for designing and improving our IoT devices, dealing with every step of the development process, ranging from PCB design, firmware programming, case design, validations and certifications, always aiming to build trustworthy products that can be produced at a mass scale.## What you'll doAs a Hardware Support Engineer, you will be responsible for analyzing and resolving technical issues with our products, utilizing your analytical thinking, engineering skills, and fast learning abilities to deliver effective solutions. If you thrive in a challenging and fast-paced environment and enjoy problem-solving, this opportunity is for you. Your expertise in problem solving, testing and data analysis will be instrumental in ensuring the seamless operation and reliability of our industrial asset monitoring solutions.## ## Responsibilities* Troubleshoot product issues: Investigate and diagnose technical problems reported by customers or identified through internal testing.* Analyze data, logs, and system behavior to identify the root cause of issues and propose appropriate solutions.* Collaborate with cross-functional teams: Work closely with engineering, quality assurance, and customer support teams to understand and replicate reported issues.* Generate and maintain documentation for test results and repeatability.* Clearly communicate technical concepts, solutions, and recommendations to both technical and non-technical stakeholders.* Provide timely updates to customers, support teams, and management regarding the progress of issue resolution.* Teardown documentation for field failure analyses.* Contribute to the development and maintenance of quality documentation, including standard operating procedures, work instructions, and quality manuals.## ## Requirements* Enrollment in a Bachelor's degree program in Electrical Engineering, Computer Engineering, or a related field.* Basic knowledge of electronic circuits, components, and schematic design.* Basic understanding of measurement equipment, manufacturing process, and other mechanical manufacturing concepts.* Understanding of electrical technical documents such as components datasheet, schematics and PCB Gerbers.* Understanding of 2D mechanical technical documents such as 2D drawings and work instructions.* Intermediate English fluency.* Live or have availability to move to Sao Paulo.## ## Bonus Points* Experience with scripting languages such as Python.* Basic knowledge of programming languages such as C.* Experience with other low-level programming languages.* Fluency in English proficiency.## Compensation & Benefits* Competitive salary and stock options* 30 days of paid annual leave* Education and courses stipend* Earn a trip anywhere in the world every 4 years* R$1.035/month for meals allowance* Health plan with national coverage and without coparticipation* Dental Insurance: we help you with dental treatment for a better quality of life.* Wellhub and Sports Incentive: R$300/mo extra if you practice activities