Mid-Market Customer Success Engineer

TRACTIAN ??

São Paulo

Presencial

BRL 120 000 - 180 000

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Competitive salary and stock options

Optional funded English/Spanish courses

30 days of paid annual leave

Education stipend

Health plan with national coverage

Gympass and Sports Incentive

Meal allowance up to R$1,000/mo

Health plan with national coverage

Dental Insurance

Gympass and Sports Incentive

Resumo da oferta

A technology company in São Paulo is seeking a Mid-Market Customer Success Engineer to build partnerships with mid-sized industrial clients. You'll help them maximize the value of solutions and enhance maintenance operations. The ideal candidate has a bachelor's in engineering and experience in industrial settings. The company offers competitive compensation, training, and health benefits.

Qualificações

3-5 years in maintenance or industrial environments with supervisory experience.
Proven ability to work directly with factory teams.
Strong analytical skills for interpreting operational data.
Strong analytical skills for interpreting operational data and trends.
Experience with CRM systems and maintenance management tools is advantageous.

Responsabilidades

Lead tailored onboarding programs for mid-market clients.
Act as a trusted advisor providing support to improve maintenance workflows.
Analyze client data to uncover insights and process improvements.
Visit factory floors to identify optimization opportunities and propose practical solutions.
Analyze client data to uncover insights and recommend process improvements.

Conhecimentos

Analytical skills

Client relationship management

Operational efficiency

Formação académica

Bachelor’s degree in Engineering

Ferramentas

CRM systems

Maintenance management tools

Descrição da oferta de emprego

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Why join us

TRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.

At TRACTIAN, you'll break boundaries, question convention, and collaborate with top talent to drive real change. As a part of our growth-stage startup, you’ll work alongside the founders, shaping the vision, products, and experiences that will define the future of industrial tech.

Customer at TRACTIAN

The Customer team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What You'll Do

As a Mid-Market Customer Success Engineer, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN’s solutions and achieve measurable results in their maintenance operations.

Responsibilities

Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
Visit factory floors to identify areas for optimization and offer practical solutions.
Analyze client data to uncover insights and recommend process improvements.

,Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
Strong analytical skills for interpreting operational data and identifying trends.
Experience with CRM systems and maintenance management tools is advantageous.

Compensation:

Competitive salary and stock options
Optional fully funded English / Spanish courses
30 days of paid annual leave
Education and courses stipend
Employee Giving
Earn a trip anywhere in the world every 4 years
Up to R$1.000/mo for meals and remote work allowance
Health plan with national coverage and without coparticipation
Dental Insurance: we help you with dental treatment for a better quality of life.
Gympass and Sports Incentive: R$300/mo extra if you practice activities

Seniority level