Enterprise Technical Account Manager

Tractian Technologies Inc; São Paulo; Presencial; BRL 320 000 - 420 000; Tempo integral

Resumo da oferta

Tractian is seeking an Enterprise Technical Account Manager to serve as a strategic partner for large industrial clients, optimizing maintenance operations and reducing downtime from São Paulo on-site. You will drive adoption of TRACTIAN solutions and build long-term success across Fortune 500 accounts.

You will train operational teams and executives, collaborate with factory-floor personnel, and act as the liaison between clients and engineering to address advanced technical challenges.

Qualificações

• Bachelor’s degree in Engineering or equivalent experience.
• 5+ years in industrial environments; production/maintenance supervisor preferred.
• Expertise in predictive maintenance and factory floor operations.

Responsabilidades

• Develop strategic maintenance plans with enterprise clients.
• Conduct training for operations and executives on TRACTIAN solutions.
• Collaborate with client teams on the factory floor to resolve maintenance challenges.
• Lead QBRs to demonstrate value and identify growth opportunities.
• Liaise between client teams and internal engineering for advanced issues.

Conhecimentos

Interpersonal skills

Problem solving

Data-driven

Technical expertise

Experience with executives

Formação académica

Bachelor's in Engineering

Descrição da oferta de emprego

Enterprise Technical Account Manager# Enterprise Technical Account ManagerCustomer SuccessOn-siteSão Paulo, SPSHARE## Why join usTRACTIAN is transforming the industrial world by empowering frontline maintenance workers to achieve more. We’ve fused cutting-edge hardware with innovative software into one powerful platform, disrupting legacy systems and delivering smarter, faster solutions for our clients.## Technical Account Manager at TRACTIANThe Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.## What you'll doAs an Enterprise Technical Account Manager, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.## Responsibilities* Partner with enterprise clients to develop and execute strategic maintenance plans.* Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.* Collaborate with client teams on the factory floor to resolve complex maintenance challenges.* Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.* Serve as a liaison between client teams and internal engineering to address advanced technical issues.## Requirements* Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.* 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.* Extensive knowledge of predictive maintenance and factory floor operations.* Exceptional interpersonal skills with experience working with C-level executives and factory teams.* Data-driven mindset with strong problem-solving skills and technical expertise.