Enterprise Technical Account Manager

Tractian; São Paulo; Presencial; BRL 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meals allowance

Education stipend

Global travel incentive

Health plan

Dental insurance

Wellhub membership

30 days paid vacation

Resumo da oferta

TRACTIAN is seeking an Enterprise Technical Account Manager to partner with large industrial clients, optimizing operations and reducing downtime through our predictive maintenance platform. You will build strong relationships with C-level and plant teams, lead training, conduct QBRs, and drive expansion across product lines while aligning with customer success goals.

This role emphasizes strategic thinking, data-driven decision making, and cross-functional collaboration with engineering to

Qualificações

• Requires a bachelor’s degree in Engineering (Mechanical, Electrical, or Production).
• 5+ years in industrial environments, preferably in production or maintenance supervision.
• Strong knowledge of predictive maintenance and factory floor operations.
• Experience working with C-level executives and plant teams.

Responsabilidades

• Develop and execute strategic maintenance plans for enterprise clients.
• Lead training for operations teams and executives on TRACTIAN solutions.
• Collaborate with client teams on the factory floor to resolve maintenance challenges.
• Conduct Quarterly Business Reviews to demonstrate value and identify growth opportunities.
• Coordinate with internal engineering to address advanced technical issues.

Conhecimentos

Interpersonal skills

Problem-solving

Data-driven mindset

Executive communication

Formação académica

Bachelor’s degree in Engineering (Mechanical, Electrical, or Production)

Descrição da oferta de emprego

Technical Account Manager at TRACTIAN

The Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As an Enterprise Technical Account Manager, you will be a strategic partner for large industrial clients, leveraging TRACTIAN’s solutions to optimize their operations, reduce downtime, and achieve long-term success.

Responsibilities

• Partner with enterprise clients to develop and execute strategic maintenance plans.
• Conduct in-depth training for operational teams and executives, ensuring seamless adoption of TRACTIAN solutions.
• Collaborate with client teams on the factory floor to resolve complex maintenance challenges.
• Lead Quarterly Business Reviews (QBRs) to demonstrate value, share insights, and uncover growth opportunities.
• Serve as a liaison between client teams and internal engineering to address advanced technical issues.

Requirements

• Bachelor’s degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
• 5+ years of experience in industrial environments, with roles as a production or maintenance supervisor preferred.
• Extensive knowledge of predictive maintenance and factory floor operations.
• Exceptional interpersonal skills with experience working with C-level executives and factory teams.
• Data-driven mindset with strong problem-solving skills and technical expertise.

Compensation & Benefits

• Competitive Compensation
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Wellhub Membership: Access a wide range of gyms and training programs.