Mid-Market Technical Account Manager

Tractian; São Paulo; Híbrido; BRL 120 000 - 180 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

30 days annual leave

Education stipend

Travel perk: trip anywhere every 4 yrs

Meals allowance: R$1,035/month

Health plan with national coverage

Dental Insurance

Wellhub Membership

Resumo da oferta

TRACTIAN is seeking a Mid-Market Technical Account Manager to build strategic partnerships with industrial clients, maximizing the value of TRACTIAN's solutions and delivering measurable improvements in maintenance operations.

You will lead onboarding programs, serve as a trusted advisor with on-site and remote support, and develop success plans in collaboration with client teams to align TRACTIAN solutions with operational goals.

Qualificações

• Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
• 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
• Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
• Strong analytical skills for interpreting operational data and identifying trends.
• Experience with CRM systems and maintenance management tools is advantageous.

Responsabilidades

• Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
• Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
• Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
• Visit factory floors to identify areas for optimization and offer practical solutions.
• Analyze client data to uncover insights and recommend process improvements.

Conhecimentos

Analytical skills

Experience with CRM systems

Factory/plant collaboration

Formação académica

Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience

Ferramentas

CRM systems

Maintenance management tools

Descrição da oferta de emprego

Technical Account Manager at TRACTIAN

The Technical Account Management team is the driving factor behind lifetime value, retention and expasion at Tractian. We focus on expanding inside existing customers, crosselling to different products, and building even stronger relationships with our current accounts. Our Enterprise customers are comprised of Fortune 500 companies, such as Hyundai, Bosch, Unilever, Suzano, PepsiCo, and others. Every member of our team directly affects the results of our clients. As part of this team, you will be in contact with clients to understand their needs and help create solutions to improve their maintenance processes.

What you'll do

As a Mid-Market Technical Account Manager, you will build strategic partnerships with mid-sized industrial clients, helping them maximize the value of TRACTIAN's solutions and achieve measurable results in their maintenance operations.

Responsibilities

• Lead tailored onboarding programs for mid-market clients, focusing on predictive maintenance and operational efficiency.
• Act as a trusted advisor, providing on-site and remote support to improve maintenance workflows and reduce downtime.
• Develop success plans in collaboration with client teams, aligning TRACTIAN solutions with their operational goals.
• Visit factory floors to identify areas for optimization and offer practical solutions.
• Analyze client data to uncover insights and recommend process improvements.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, or Production) or equivalent experience.
• 3-5 years in maintenance, production, or industrial environments, with prior experience as a supervisor or coordinator.
• Proven ability to work directly with factory teams and decision-makers to implement technical solutions.
• Strong analytical skills for interpreting operational data and identifying trends.
• Experience with CRM systems and maintenance management tools is advantageous.

Compensation & Benefits

• Competitive Compensation
• 30 days of paid annual leave
• Education and courses stipend
• Earn a trip anywhere in the world every 4 years
• R$1.035/month for meals allowance
• Health plan with national coverage and without coparticipation
• Dental Insurance: we help you with dental treatment for a better quality of life.
• Wellhub Membership: Access a wide range of gyms and training programs.