KYC Analyst English Speaking (Global Markets)

ECLERX PRIVATE LIMITED; Região Norte; On-site; BRL 278,000 - 438,000; Full time

Job summary

ECLERX PRIVATE LIMITED in Singapore is seeking a Client Outreach Specialist to support AML CDD refresh activities for Global Markets, coordinating with Treasury product sales and AML teams to ensure timely documentation and policy compliance. You will engage English-speaking clients, review documentation for accuracy, resolve issues, and act as a liaison between Banking/Markets and AML Refresh teams to deliver seamless service.

3+ years in financial services and AML CDD knowledge are preferred.

Qualifications

• 3+ years of experience in financial services preferably with banks.
• Previous experience in client-facing roles and must demonstrate a strong client focus.
• Knowledge of AML CDD policy and standards, industry practices in AML CDD.
• Understanding and knowledge of the bank’s operational aspects of the products and services used by clients.
• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership.
• The ability to find ways of solving or pre-empting problems.
• Understands and respects cultural differences.
• Bachelor’s degree desired.
• AML CDD knowledge for legal entities in global jurisdictions.

Responsibilities

• Support GM to complete annual refresh for its English Speaking clients.
• Executes with client perspective while balancing risk to the firm.
• Supports building out of a culture of teamwork and collaboration focused on goals delivery.
• Adhere to metrics.
• Master CDD requirements applicable to the banking clients and is able to guide clients in complying with them.
• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weaknesses/gaps.
• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives.
• Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities.
• Assist in tracking both the Annual refresh population and all other KYC-related populations in partnership with the coverage team.

Job description

Location:Singapore

Type: Full-time

Department: Financial Markets

Job Summary

The Outreach team will partner with Global Markets (GM) frontline in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh, i.e. periodic review requirements. The team will be required to develop client connections per direction from the frontline, reach out and engage clients for required refresh AML CDD documentation and act as a coordination point for resolving issues/challenges with respect to client-specific refresh documentation requirements. The candidate in this role will be responsible for the execution of their business objectives and ensure adherence to metrics.

The Client Outreach Specialist (“COS”) team will serve as a support member for the client relationship team, partnering in meeting Anti Money Laundering (AML) Client Due Diligence (CDD) Refresh requirements. COS will be required to partner with the Treasury product sales and other GGM or markets relationship teams, develop continuity with the client refresh population, reach out and engage clients for key AML/CDD documentation, and act as an escalation point for service or operational challenges that may arise in the refresh. Act as a primary point of coordination between Banking/Markets and AML Refresh teams supporting the refresh process to ensure timely and accurate compliance to policy and regulatory requirements related to AML, other high-risk indicators or industries, and related KYC activities. Be the buffer and client advocate in simplifying how we leverage client continuity to deliver the most seamless, holistic service relationship across the firm. Reviewing the accuracy of documentation, screening, and obtaining approvals from Compliance and Business are some of the high-level activities involved in the process.

Responsibilities

• Support GM to complete annual refresh for its English Speaking clients

• Executes with client perspective while balancing risk to the firm

• Supports building out of a culture of teamwork and collaboration focused on goals delivery

• Adhere to metrics

• Master CDD requirements applicable to the banking clients and is able to guide clients in complying with them

• Understand and adopt process recommendations and procedural updates derived from changes to policy, technology adoption, process enhancements, and remediation of control weaknesses/gaps

• Coordinate with partners in other regions and LOBs to ensure partnership in global KYC initiatives

• Review the industry group client's GCI hierarchy looking for inactive accounts to be closed, linkage errors within client structures, merge/purge of client entities

• Assist in tracking both the Annual refresh population and all other KYC-related populations in partnership with the coverage team

Eligibility Requirements

• 3+ years of experience in financial services preferably with banks

• Previous experience in client-facing roles and must demonstrate a strong client focus

• Knowledge of AML CDD policy and standards, industry practices in AML CDD

• Understanding and knowledge of the bank’s operational aspects of the products and services used by clients

• Proven stakeholder relationship/influence management skills to achieve swift adoption through close partnership

• The ability to find ways of solving or pre-empting problems

• Understands and respects cultural differences

• Bachelor’s degree desired

• AML CDD knowledge for legal entities in global jurisdictions