Junior Customer Support Analyst

Jobtailor; São Paulo; Presencial; BRL 30 000 - 45 000; Tempo integral

Resumo da oferta

Jobtailor in São Paulo, Brazil, is seeking a proactive customer support specialist to join our SaaS team. You will handle inquiries, troubleshoot issues, and ensure a smooth user experience across our platform.

Ideal candidates are pursuing a bachelor's degree, have experience with CRM tools, SaaS, and ticket management, and possess strong written and verbal communication, empathy, and multitasking abilities.

Qualificações

• Pursuing a bachelor’s degree in business, communications, IT, marketing, or related fields.
• Experience with customer service, technical support, and CRM tools.
• Familiar with SaaS, ticket management, and Microsoft Office.
• Strong written and verbal communication skills.
• Behavioral competencies such as empathy, proactivity, teamwork, and adaptability.
• Strong organizational skills and the ability to multitask to handle diverse requests.

Responsabilidades

• Provide customer service and technical support to clients, ensuring satisfaction and efficient resolution of issues.
• Manage support tickets using help desk and CRM tools, ensuring proper tracking and follow-up.
• Analyze data to identify trends and opportunities for improving customer support.
• Document processes and customer interactions, keeping records organized and up to date.
• Communicate clearly and concisely, both verbally and in writing, with customers and internal teams.
• Manage multiple tasks simultaneously while maintaining organization and prioritizing requests.

Conhecimentos

Customer service

Technical support

CRM tools

SaaS familiarity

Written and verbal communication

Empathy

Proactivity

Teamwork

Adaptability

Multitasking

Formação académica

Pursuing bachelor’s degree in Business Administration, Communications, IT, Marketing, or related fields

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Responsibilities

• Provide customer service and technical support to clients, ensuring satisfaction and efficient resolution of issues.
• Manage support tickets using help desk and CRM tools, ensuring proper tracking and follow-up.
• Analyze data to identify trends and opportunities for improving customer support.
• Document processes and customer interactions, keeping records organized and up to date.
• Communicate clearly and concisely, both verbally and in writing, with customers and internal teams.
• Manage multiple tasks simultaneously while maintaining organization and prioritizing requests.

Requirements

• Pursuing a bachelor’s degree in Business Administration, Communications, Information Technology, Marketing, or related fields.
• Experience with customer service, technical support, and CRM tools.
• Familiarity with SaaS, ticket management, and Microsoft Office suite.
• Strong written and verbal communication skills.
• Behavioral competencies such as empathy, proactivity, teamwork, and adaptability.
• Strong organizational skills and the ability to multitask to handle diverse requests.