Customer Service Analyst

Jobtailor; Goiânia; Presencial; BRL 27 900 - 39 060; Tempo integral

Resumo da oferta

Jobtailor in Goiânia, Brazil is seeking a budding customer support professional to handle low‑complexity interactions, log tickets, and route requests under supervision.

The role focuses on triage, basic status updates, and maintaining clear records in internal systems, while supporting the team with administrative routines and service goals.

A Bachelor’s degree in Administration or IT and prior customer support experience are preferred; knowledge of financial routines is a plus.

Qualificações

• Experience in customer support.
• Bachelor’s degree completed or in progress in Administration, IT, or related fields.
• Nice to have: knowledge of financial routines such as bank reconciliation, collections, and payments.

Responsabilidades

• Support low‑complexity customer interactions, assisting with the initial understanding of requests, questions, and routing.
• Log and update tickets and support information in internal systems, ensuring clarity and traceability.
• Assist with triage, initial classification, and categorization of tickets, contributing to the organization of the support queue.
• Help send simple status updates for ongoing requests, following team guidance.
• Monitor basic area indicators, contributing to achieving productivity and service goals.
• Answer telephone calls routed through the IVR, under supervision.
• Assist the team with operational and administrative routines related to customer support and product sustainment.

Conhecimentos

Customer support

Ticket logging

Communication

Telephone support

Triage

Formação académica

Bachelor’s degree in Administration, IT, or related

Ferramentas

Internal Support Systems

IVR

Descrição da oferta de emprego

Responsibilities

• Support low‑complexity customer interactions, assisting with the initial understanding of requests, questions, and routing.
• Log and update tickets and support information in internal systems, ensuring clarity and traceability.
• Assist with triage, initial classification, and categorization of tickets, contributing to the organization of the support queue.
• Help send simple status updates for ongoing requests, following team guidance.
• Monitor basic area indicators, contributing to achieving productivity and service goals.
• Answer telephone calls routed through the IVR (Interactive Voice Response), when applicable and always under supervision.
• Assist the team with operational and administrative routines related to customer support and product sustainment.

Requirements

• Bachelor’s degree completed or in progress in Administration, Information Technology, or related fields.
• Experience in customer support.
• Nice to have: knowledge of financial routines such as bank reconciliation, collections, and payments.

Core Competencies

Demonstrates strong customer support capabilities, including ticket logging, triage, and communication skills. Familiarity with financial routines enhances the ability to assist in administrative tasks related to customer interactions.

Tools & Technologies

• Internal Support Systems
• IVR (Interactive Voice Response)