Junior / Integration Manager, Brazil

Xsolla; São Paulo; On-site; BRL 120,000 - 180,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision plans

Unlimited Flexible Time Off

Personalized career roadmap

Professional development opportunities

Job summary

A global commerce company is seeking a qualified candidate with a Bachelor’s Degree and at least 2 years of experience, particularly in the video game industry. Responsibilities include diagnosing issues, assisting customers, and collaborating with teams. The ideal candidate will have strong problem-solving skills and excellent communication abilities to thrive in a fast-paced environment. This role offers comprehensive benefits including 100% company-paid health plans and a supportive workplace culture prioritizing employee well-being.

Qualifications

• 2+ years of experience in a relevant field, preferably within the video game industry.
• Strong clear written and verbal communication skills.
• Ability to manage a significant workload with autonomy.

Responsibilities

• Diagnose technical issues using data and articulate solutions.
• Assist customers effectively, escalating issues as needed.
• Work collaboratively with cross-functional teams.
• Ability to describe issues concisely based on client feedback.
• Experience in customer service.
• Team player able to pass issues onto appropriate parties, or elevate when necessary.
• Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments.
• Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation.
• Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary.

Skills

Problem-solving

Customer service

Technical communication

Time management

Clear communication

Customer service

General integration knowledge

Workload prioritization

Time management

Understand client needs

Multitasking

Education

Bachelor’s Degree

Tools

Confluence

JIRA

Slack

Slack

Google Translate

Job description

ABOUT US

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.

For more information, visit xsolla.com.

REQUIREMENTS:

Required:

• Bachelor’s Degree
• 2+ years of experience
• Experience within the video game industry
• Ability to problem solve
• Prior integration experience
• Clear written and verbal communication skills
• Strong customer service/interpersonal skills
• General Integration knowledge
• Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy
• Effective time management skills and excellent attention to detail
• Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
• Need to understand specific client needs and problem solve appropriately

Preferred:

• Multilingual proficiency
• Experience with web or game programming (Unreal, Unity), or higher education in computer science

CORE JOB FUNCTIONS/RESPONSIBILITIES

• Workable technical problem-solving skills
• Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
• Ability to describe issues concisely based on client feedback
• Experience in customer service
• Team player able to pass issues onto appropriate parties, or elevate when necessary
• Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
• Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation
• Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary

Benefits:

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company‑paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to [e-mail].