Community Management Internship

Fanatee INC.; Brasil; Presencial; BRL 61.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote-friendly

Casual environment

Flexible benefits

Career development

Descripción de la vacante

Lever, Inc. is seeking a Community & Player Support assistant to help grow our gaming communities. You will engage players, respond to queries, and guide users through features, building meaningful experiences.

This role emphasizes communication, organization, and curiosity about how AI tools can enhance support. Remote-friendly with occasional meetups in São Paulo, it offers flexible benefits and a casual, collaborative environment.

Formación

• Currently enrolled in Business, Marketing, Communication or a related field.
• Professional proficiency in English.
• Customer-focused mindset with strong communication and problem-solving skills.
• Good organizational abilities and ability to juggle priorities.
• Interest in applying AI tools to community management and support.

Responsabilidades

• Respond to player queries and follow up to resolve issues.
• Identify player needs and guide them through features.
• Track and report product issues as needed.
• Relay feedback and feature requests to internal teams.
• Engage with players on social media and surface trends.
• Contribute to content for social channels.

Conocimientos

Communication

Problem solving

English proficiency

Organizational skills

AI tools curiosity

Educación

Currently enrolled in Business, Marketing, Communication

Herramientas

Help desk software

Remote support tools

Descripción del empleo

Are you passionate about games and connecting with people? We’re looking for someone to help grow our communities, support players throughout their journey, and create meaningful experiences. Here, players are at the heart of everything — and you’ll be part of the team that turns that connection into real engagement.

Responsibilities

• Support players by responding to queries and following up to ensure their issues are resolved
• Help identify player needs and guide them through specific features and functionalities
• Assist in tracking and reporting product issues
• Collect, organize and relay player feedback, feature requests and insights to the relevant internal teams
• Interact with players across social media platforms — public and private messages — sharing updates and helping identify relevant trends
• Contribute to content creation for our social media channels

Requirements

• Currently enrolled in Business, Marketing, Communication, or a related field
• Professional proficiency in English
• Player/customer-oriented mindset with good communication and problem-solving skills
• Good organizational skills and ability to manage multiple priorities
• Openness to exploring how AI tools can be applied to community management and player support

Nice to Have

• Familiarity with the mobile gaming industry and social media
• Experience with help desk software or remote support tools
• An investigative mindset — enjoy spotting patterns and digging into data to surface insights

What we offer

• Competitive remuneration
• Flexible benefits
• Career development support
• Casual environment as well as the dress code
• Remote-friendly with occasional in-person meetings in São Paulo, when needed.
• A space for resting moments, full of snacks, fruits, and drinks .