Technical Integration Specialist

Jobgether; Brasil; Remote; BRL 356,000 - 458,000; Full time

Benefits offered by this job

Remote work

Unlimited vacation

Home office stipend

Apple laptop

Learning & development budget

Parental leave

Team offsites

Job summary

Jobgether is seeking a Technical Integration Specialist based in Brazil for a fully remote role. You will guide e-commerce clients through onboarding, API integration, and troubleshooting to ensure smooth implementation of our AI-powered search and product discovery platform.

Collaborating with customer success and technical teams, you will optimize catalog configurations, document solutions, and help customers understand API functionality.

Qualifications

• Experience in customer support or technical onboarding for software products.
• Working knowledge of REST-based web services and APIs.
• Ability to explain complex concepts to varied audiences.
• Strong problem-solving and analytical abilities.
• Familiarity with JSON/CSV data formats and debugging tools.

Responsibilities

• Guide customers through onboarding and API integration with the platform.
• Provide technical guidance on REST APIs and integration best practices.
• Troubleshoot integration issues with cross-functional teams.
• Assist with product catalog configuration and data uploads.
• Communicate solutions clearly to customers and stakeholders.
• Explain documentation and API requirements to diverse audiences.
• Document interactions, issues, and resolutions for knowledge sharing.
• Contribute to onboarding resources and support processes.
• Investigate behavior using debugging tools and logs.
• Collaborate across teams to deliver reliable integrations.

Skills

REST APIs

Customer support

Troubleshooting

Communication skills

Postman

Tools

Postman

Browser dev tools

JSON/CSV

Job description

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Technical Integration Specialist based in Brazil.

In this fully remote role, you will help e-commerce businesses integrate their websites and mobile applications with an advanced AI-powered search and product discovery platform. You will serve as a key technical point of contact, guiding customers through onboarding, API integration, and troubleshooting to ensure seamless implementation. Working closely with customer success teams and technical stakeholders, you will help resolve integration challenges and optimize product catalog configurations. Your work will directly contribute to improving online shopping experiences and helping global retailers connect customers with the products they need. This opportunity is ideal for a technically curious, customer-focused professional who enjoys solving problems and translating complex concepts into clear, practical guidance. Join a collaborative, international team that values innovation, continuous learning, and meaningful professional impact.

Accountabilities

• Guide customers through technical onboarding and integration, helping them connect their websites and mobile applications to the platform.
• Provide technical guidance on REST APIs, web services, integration best practices, and relevant open-source libraries.
• Troubleshoot integration issues, investigate technical challenges, and collaborate with customer success teams and other technical specialists to identify effective solutions.
• Assist customers with product catalog configuration, including catalog data uploads, facets, searchable attributes, sort orders, and search result retrieval.
• Act as a liaison between customers and internal technical teams, responding promptly to inquiries and communicating solutions in a clear, accessible manner.
• Help customers understand technical documentation, API functionality, and implementation requirements, adapting explanations to different levels of technical expertise.
• Document customer interactions, recurring technical issues, troubleshooting steps, and resolutions to support knowledge sharing and continuous improvement.
• Contribute to improving integration documentation, onboarding resources, and support processes to make implementations more efficient and consistent.
• Investigate technical behavior using available debugging tools, browser developer tools, API clients, and logs when necessary.
• Collaborate across teams to help deliver reliable integrations and improve the overall customer experience.

Requirements

• Demonstrated experience in a customer support or technical support role, preferably involving software products, technical implementations, or customer-facing troubleshooting.
• Working knowledge of REST-based web services, APIs, and common integration principles.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with a proactive approach to investigating issues and identifying practical solutions.
• Excellent attention to detail and a commitment to delivering responsive, reliable, and customer-focused technical support.
• Familiarity with structured data formats such as JSON and CSV, as well as basic search and indexing concepts, is preferred.
• Familiarity with debugging tools, including browser developer tools, API clients such as Postman, and application or server logs, is an advantage.
• Understanding of A/B testing, client-side and server-side execution, HTTP, and network request routing is beneficial.
• Exposure to open-source libraries, JavaScript web application development, and common software integration patterns is a plus.
• Ability to learn new technologies quickly, manage multiple customer requests, and collaborate effectively with cross-functional teams.
• Strong interpersonal skills, adaptability, and a customer-oriented mindset, with the ability to build trust and maintain clear communication in a distributed working environment.
• Willingness to work remotely and collaborate with an international team across the Americas (AMER) region.

Benefits

• Competitive base salary: USD 70,000–90,000 annually, depending on skills, knowledge, experience, and interview results.
• Fully remote work: Flexibility to work from your preferred location within the eligible regions.
• Unlimited vacation: A flexible vacation policy, with employees strongly encouraged to take at least three weeks off each year.
• Home office stipend: Financial support to help you create a comfortable and productive remote workspace.
• Apple laptop: Company-provided Apple laptop for new employees.
• Learning and development budget: Annual funding to support professional development, training, and continuous learning.
• Maternity and paternity leave: Parental leave for eligible employees.
• Team offsites: Regular opportunities to connect, collaborate, and build relationships with colleagues in person.
• Collaborative work environment: Work alongside knowledgeable, empathetic professionals who support your growth and encourage you to make a meaningful impact.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.