Junior Customer Service Analyst

Jobtailor; Rio de Janeiro; Presencial; BRL 60 000 - 90 000; Tempo integral

Resumo da oferta

Jobtailor in Rio de Janeiro, Brazil seeks a data-driven BI specialist to collect, organize, and consolidate data for business areas and to develop dashboards and KPIs in Power BI. The role supports management reporting, operational planning, and performance review across teams.

Ideal candidates hold a relevant bachelor’s degree and possess strong Excel skills, plus experience with Python/SQL for automation.

Qualificações

• Bachelor’s degree or related field is required
• Advanced Excel skills are required
• Proficiency in Power BI for dashboard creation and maintenance
• Ability to work comfortably with data, numbers, and analytical information
• Strong organizational skills, attention to detail, and logical reasoning
• Interest in KPIs, technology, automation, and continuous improvement
• Knowledge of Python and SQL for automation and data analysis is a plus

Responsabilidades

• Collect, organize, and consolidate relevant data for business areas
• Support the preparation and updating of management reports and executive presentations
• Develop and maintain dashboards and KPIs in Power BI
• Monitor operational KPIs and analyze team and process performance
• Identify deviations, trends, and opportunities through data analysis
• Support the preparation and review of procedures, communications, and operational documents
• Participate in continuous improvement initiatives and the automation of administrative and operational routines
• Support the preparation of meetings focused on results tracking, operational planning, and KPI analysis
• Assist with studies and data-gathering activities to support decisions and area projects

Conhecimentos

Power BI

Advanced Excel

Data Analysis

KPI Monitoring

Dashboard Development

Python

SQL

Formação académica

Bachelor’s degree in Business Administration, Production Engineering, Economics, Statistics, Data Science, Information Systems, Accounting, or related field

Ferramentas

Power BI

Excel

Python

SQL

Descrição da oferta de emprego

• Collect, organize, and consolidate relevant data for business areas
• Support the preparation and updating of management reports and executive presentations
• Develop and maintain dashboards and KPIs in Power BI
• Monitor operational KPIs and analyze team and process performance
• Identify deviations, trends, and opportunities through data analysis
• Support the preparation and review of procedures, communications, and operational documents
• Participate in continuous improvement initiatives and the automation of administrative and operational routines
• Support the preparation of meetings focused on results tracking, operational planning, and KPI analysis
• Assist with studies and data-gathering activities to support decisions and area projects

Requirements

• Bachelor’s degree in Business Administration, Production Engineering, Economics, Statistics, Data Science, Information Systems, Accounting, or a related field
• Advanced Excel skills
• Proficiency in Power BI for dashboard creation and maintenance
• Ability to work comfortably with data, numbers, and analytical information
• Strong organizational skills, attention to detail, and logical reasoning
• Interest in KPIs, technology, automation, and continuous improvement
• Knowledge of Python and SQL for automation and data analysis is a plus

Core Competencies

Demonstrates expertise in data analysis, KPI monitoring, and dashboard development using Power BI, while effectively supporting operational planning and continuous improvement initiatives. Strong proficiency in Excel and familiarity with Python and SQL enhance data-driven decision-making capabilities.

Highest-signal resume keywords

• Power BI Dashboard Development
• Advanced Excel Skills
• Data Analysis and Monitoring
• KPI Tracking and Reporting
• Continuous Improvement Initiatives

Hard Skills

• Data Analysis
• KPI Monitoring
• Dashboard Development
• Python
• SQL

Soft Skills

• Strong Organizational Skills
• Attention to Detail
• Logical Reasoning

Industry Keywords

• Business Administration
• Production Engineering
• Economics
• Statistics
• Data Science
• Information Systems
• Accounting

Tools & Technologies

• Power BI
• Excel