IT Support Technician

Launchpad Technologies Inc.; Brasil; Teletrabalho; USD 30.000 - 45.000; Tempo integral

Resumo da oferta

Join a leading company as an IT Support Technician for a Windows 11 rollout project. This fully remote role offers a chance to engage with users, solve problems, and configure devices. Enjoy a supportive culture and competitive compensation.

Serviços

100% remote work setup

Hardware provided

Collaborate with global teams

Competitive compensation in USD

Trust, autonomy, and growth culture

Qualificações

• 2-4 years in IT Support or Help Desk roles.
• Solid knowledge of Windows 10/11 and PC imaging processes.

Responsabilidades

• Image and configure Windows 11 devices for deployment.
• Provide Level 1 and 2 support for installation issues.

Conhecimentos

Problem-solving

Tech configuration

User support

Advanced English

Ferramentas

SCCM

Intune

MDT

Descrição da oferta de emprego

Join to apply for the IT Support Technician role at Launchpad Technologies Inc.

IT Support Technician – Windows 11 Rollout (Contract, Remote)

Join Launchpad’s IT team and play a key role in our Windows 11 rollout project. We're looking for a hands-on technician who thrives in fast-paced environments and enjoys helping users get up and running quickly and smoothly. If you love problem-solving, tech configuration, and direct user support, this role is for you.

Start date: July 7th, 2025

Contract length: 3 months (high potential for extension)

Work hours: Monday to Friday, 8–5 PST (fully remote)

What You’ll Be Doing

• Image and configure Windows 11 devices for seamless deployment
• Assist users with profile setup and reinstalling critical applications
• Perform in-place upgrades from Windows 10 to Windows 11
• Provide Level 1 and 2 support for installation and configuration issues
• Log, track, and communicate recurring issues to the IT team for resolution

What You Need to Succeed

Must-haves:

• 2–4 years in IT Support, Help Desk, or Desktop Support roles
• Solid knowledge of Windows 10/11 and PC imaging processes
• Experience supporting end users and resolving hardware/software issues
• Advanced English (written and verbal) – daily communication with users and IT stakeholders

Nice-to-haves:

• Familiarity with SCCM, Intune, or MDT
• Certifications such as CompTIA A+ or Microsoft
• Experience with OS upgrades at enterprise level

What to Expect from Our Hiring Process

We aim for a quick, friendly, and insightful selection experience:

• Initial Interview (60 min) – with our Talent Acquisition Specialist
• Culture Fit Chat (30 min) – with our Team Engagement Manager
• Final Interview (60 min) – technical questionnaire with the Hiring Manager

Why Join Launchpad?

At Launchpad, we believe people come first. We build teams that deliver real impact and value, and we make sure they enjoy the journey. Here's what you’ll get:

• 100% remote work setup (hardware provided)
• Collaborate with global teams and top-tier clients across continents
• Competitive compensation in USD
• Trust, autonomy, and growth culture

Make your next gig count. Help us bring Windows 11 to life—one smooth setup at a time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting