Tier 3 IT Support Technician

Nearshore Business Solutions; Buenos Aires; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An established industry player is seeking a highly skilled IT support professional with over 10 years of experience. This role involves providing expert-level technical support, managing Microsoft 365 environments, and resolving complex infrastructure issues. You will collaborate with engineering and development teams to enhance system reliability and user experience. As a mentor, you will foster knowledge sharing among junior staff while leading projects to improve IT services. Join a dynamic team where your expertise will drive significant improvements in technology and support operations, making a real impact in the organization.

Qualificações

• 10+ years of experience in senior IT support or systems/network administration.
• Expert-level skills in Microsoft 365, Windows Server, and networking protocols.

Responsabilidades

• Resolve complex technical issues escalated from Tier 1 and Tier 2 teams.
• Manage Microsoft 365 environments and perform root-cause analysis.

Conhecimentos

Exceptional spoken and written English

Microsoft 365 proficiency

Windows Server expertise

Active Directory knowledge

Networking protocols

Cloud technologies (Azure or AWS)

Virtualization platforms (Hyper-V, VMware)

Remote access tools

Network infrastructure understanding

Scripting and automation (PowerShell)

Formação académica

Relevant certifications (e.g., Microsoft Certified: Azure Administrator)

Ferramentas

Microsoft 365

Windows Server

Azure

AWS

Hyper-V

VMware

PowerShell

Descrição da oferta de emprego

Location: Remote

Experience Required:10+ years
Estimated Salary Range: $3,000 $4,000 USD/month + Full Employment Benefits (Statutory)

Primary Role

Provide expert-level technical support and infrastructure troubleshooting. Act as the final escalation point for all technical issues that cannot be resolved by Tier 1 or Tier 2 support. This role includes system administration, root-cause analysis, documentation, and driving long-term solutions that improve system reliability and user experience.

Key Responsibilities

• Resolve the most complex technical issues escalated from Tier 2 and Tier 1 teams

• Perform advanced diagnostics, root-cause analysis, and long-term resolution planning for system, network, cloud, and security issues

• Manage and administer Microsoft 365 environments, servers (on-prem and cloud-based), Active Directory, DNS/DHCP, and group policies

• Monitor system performance and implement improvements to enhance uptime and efficiency

• Serve as a subject matter expert in infrastructure, networking, and enterprise applications

• Collaborate with engineering, DevOps, or development teams to resolve issues that impact end users or system integrity

• Create and maintain technical documentation, including incident reports, SOPs, and infrastructure guides

• Mentor and support Tier 1 and Tier 2 staff, fostering knowledge sharing and training

• Lead technical projects or initiatives to improve IT services and infrastructure

Required Skills and Qualifications

• Exceptional spoken and written English

• Expert-level proficiency in Microsoft 365, Windows Server, Active Directory, networking protocols, and cloud technologies (Azure or AWS)

• Experience with virtualization platforms (e.g., Hyper-V, VMware) and remote access tools

• Deep understanding of network infrastructure, including firewalls, switches, routing, and VPNs

• Familiarity with scripting and automation (e.g., PowerShell) is highly desirable

• Strong documentation skills and experience in creating SOPs and incident reports

• 10+ years of experience in a senior IT support or systems/network administrator role

• Relevant certifications strongly preferred (e.g., Microsoft Certified: Azure Administrator, Cisco CCNA/CCNP, CompTIA Security+, etc.)